operations manager
Electronic Documents Centre
Total years of experience :14 years, 8 Months
Entrusted with responsibility of devising, effectuating and monitoring the operations workflows, processes and procedures, setting KPIs and the overall performance management ( In Dubai & Abu Dhabi sites)
Recruited, assigned and disciplined employees; communicated job expectations and enforced policies and procedures, identified training and development requirements.
Managed day to day operations and ensured the smooth processing of customer requests, orders and material.
Worked closely to provide the necessary support for business operations (customer service, sales, IT development, production, stores and procurement).
Collected and analysed the generated data, measured performance, applied quality control plans, Identified opportunities for process automation and better efficiency.
Managed budgets and controlled costs, generated reports, communicated with teams and senior management.
Managed vendors, negotiated new contracts, formulated SLA’s and quality standards.
Developed and formulated operations manuals.
Structured operations departments and optimized production.
Planned and managed monthly production schedules and resources (120 employees in two sites, 12 industrial mass production digital printers & 6 industrial mass production fulfilment & finishing machines).
Initiated and negotiated operations SLAs and BCPs.
led new project planning & implementation (kickoff meetings, gathering requirements, planning, testing and moving to live production).
Built and created strong value supply chains with the market key suppliers and vendors.
Enhanced and applied security & quality control protocol and systems.
Researching & Forecasting the market trends and potentials, planning, developing and enhancing the production lines.
Successfully handled all operations of First and Business Class lounges.
Led check-in, boarding and transfer desk teams.
Ramp & Baggage services
Pivotal role as Team Leader of Emirates Airline Airport baggage services Call Centre.
Improved customer relations through effective handling of discrepancy cases and disruption situations.
certified six sigma green belt professional
Advance Project Management.
Honor Bachelor degree in Aviation and tourism Management.
Two years diploma in Tourism and aviation management.