HAJA NIZAMUDIN

Job Description:
• Communicates with dispatch in order to receive Medicines and Medical files as per doctors Instructions.
• Pick up the Medicines, Blood, as per doctor descriptions delivered to Laboratory, Blood Research Center and bring the Report of Laboratory.
• Bring the medicines from CSC (Central Service Complex) delivered to all Hospitals in UAE.
• Receive the foreigner Doctors from the Dubai Airport’s then drop off to all DHA Head Quarters or Hotels in UAE.
• Staffs pick up and drop off from Hospitals to Hospitals.
• We know about the all Emirate Routes.

1) Role and responsibility

 Manage the customer centric operations & ensuring customer satisfaction by achieving delivery / service quality norms
 Update and assign responsibility to team members and mentoring the team members by keeping track of sales target
 Coordinating backend operational activities related to marketing, mailers & customer queries
 Monitor basic sales flow and their functions: Inquiry, Quotation, Order, Delivery and Billing
 Monitor customer perceptions to address negative image and problem areas
 Maintain showroom display attractively and update stock details frequently
 Streamlining sales & operational process flows for maximum efficiency
 Identified and eliminated various bottlenecks across business processes
 Allocate schedule to the technician for daily complaints of Customers
 Clear rejected & dumped stock’s in warehouse with special attention
 Trigger grievance from customer within reasonable timeframe
 Resolving technical queries related to pre & post sales