هاجر عرابي

• Managing front desk operations, client reception, and appointment scheduling.
• Handling customer inquiries, follow-ups, and CRM updates.
• Coordinating daily administrative tasks and supporting internal teams.

- Managing live chat and WhatsApp customer communication. - Handling distance selling, cashiering, and customer complaints. - Preparing daily and weekly operational reports. - Training new team members and supporting operations management.

• Managing live chat and WhatsApp customer communication.
• Handling distance selling, cashiering, and customer complaints.
• Preparing daily and weekly operational reports.
• Training new team members and supporting operations management.

• Managing inventory, purchasing, and quality control for multiple clinics.
• Preparing purchasing plans and budgets to reduce costs while maintaining quality.
• Coordinating technical maintenance and administrative requirements.

Handling dentistry inventory, purchasing, quality control and administration tasks. Responsible to cover 20+ clinic in 2 branches with all their details from materials to technical maintenance to deliver the best customer experience. Also responsible to put a purchasing plans and budgets that can offer the management the lowest cost for the best quality in the market. My main task is to achieve a successful equation to satisfy all parties.

• Handling office and site administration.
• Managing document control and translating official correspondence.
• Supporting project teams to ensure smooth workflow.

Objective of the training assignment to work in a retail sales sector. Also to gain experience with the tasks of customer service and retail jobs. And that was my desire to learn due to the circumstances of Covid-19, as at that time the hyper markets were the only business that continued to work and was not subject to the governmental decision to close during Covid-19 pandemic.

Handling office and site administrative rules.
include translating official letters and document controller tasks
to create organized work environment that make all our team tasks going easier and nothing to delay

• Collecting departmental reports and preparing management presentations.
• Creating Excel-based reports and supporting HR and logistics coordination.

Front disk customer service that based on direct sales deals, and how to solve the problem to make it a start
for new service Rather than losing a customer

I’m working now as Data Analyst in construction field
My task is to collect all the reports from each department and represent it in a simply presentation to the Head management, sure this task contain entering data, for now I’m deal professionally with
Excel, but for sure I can deal with any system quickly

That was beside handling all secretary rules for the GS department and Plant department also coordinating the transportation and some of HR department reports or even to help interviewing or check the first requirement from candidates.

Answer telephones to direct calls or provide information.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Maintain medical records.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Maintain financial or account records.
Send information, materials or documentation.
Collect deposits, payments or fees.

Receive and route messages or documents, such as laboratory results, to appropriate staff.
Relay information between personnel.

Transmit correspondence or medical records by mail, e-mail, or fax.
Schedule appointments.
Complete insurance or other claim forms.
Arrange hospital admissions for patients.

Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Dedicated Call Center Associate with track record of success serving as the
first point of contact and delivering excellent customer service. Skilled in
answering outgoing calls and responding to emails. Demonstrated ability to
research required information through available resources. Provides timely
feedback and heads up to customers.
 I have work as a CATI for two years, making about 60 outgoing calls daily per
3 hours. That mean am Gained experience of dealing with customers in
different ways. I learned that the impression of every client is different from
the other and I must deal with all the personalities tactfully.