Assistant Sales Manager
GUCCI LGG
Total years of experience :16 years, 4 Months
- Maintain clients relation and provide an excellent customer service in order to give the best offer.
- Advising and providing customers with an enjoyable shopping experience
- Giving the top level of customer service using the luxury attitude to create satisfaction anticipate.
. - Taking pride in the store and maintain it to a high standard
- Ensure sales and key service areas are clean, presentable, fully stocked and compliant to brand policies and procedures
- Preparation of the weekly and monthly sales reports
- Seek and maintain product knowledge and assist in the coaching of new and existing colleagues.
- According to the boutique client book and VIP list, invite customers for a short trip to see what new we received.
- Manage inventory, merchandising and store appearance
- Develop successful sales plans to grow store’s profitability.
- Making decision if that needs.
- Meeting target even if it means going the extra miles.
RESPONSABILITIES:
- Working closely to my manager, supporting and assisting him in defining the standards of operations.
- Coordinate to the manager the development and feedback in everyday operation of the store.
- Responsible for boutique visual merchandising with a daily shelves control as per our stock availability and weekly changes to refresh the Boutique and window looking according to the brand layout.
- Responsible for the stock in hand, controlling the transfer in and out
- Solving customers problems and following up on their inquiries by proper manner.
- Helping customers to understand the retail policies of the company.
- Advising and providing customers with an enjoyable shopping experience-
- Close cash registers performing tasks such as counting money separating charge slip, coupons, and vouchers, balancing cash drawer and making deposit
InterContinental is one of the world’s major luxury hotels & resorts brand, my role consist to promote and sale differents services to both New and Existing clients
My role was - Making cold calls to prospective clients
- Selling idea by providing product information
- Scheduling appointments for follow ups
- Ensure that customer is being provided by correct information
- Handling complaints by ensuring excellent communication
- Ensure that DND list is respected at all times
- Convince customer to buy our service
- Maintain and update appropriate product knowledge
- Meeting target even if it means going the extra miles
Assisting and advising customers in the end to give the best offer.
- Solving customers problems and following up on their inquiries.
- Ensure sales and key service areas are clean, presentable, fully stocked and compliant to brand policies and procedures.
- Controlling all activities required to achieve boutique’s goals.
- Secretary: I was assisting the standard phone and arranging all visitors appointment as per the office personal schedule
and taping the administrative works following the office request,
courses: Microsoft office & Web (Pascale - 1997 ) - English language courses – ( Amidst –2004 )