Customer service Advisor/workshop Controller
Al Jazirah Vehicles Agencies Co
مجموع سنوات الخبرة :12 years, 3 أشهر
Al Jubail, Eastern
Province, 35515
* Saudi Arabia
* +966-549366520
* hajjimohd12@yahoo.co
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SUMMARY :
A service advisor is responsible for providing effective customer service. He works with a car
dealer and performs a range of duties from greeting customers, scheduling their appointments
for car inspection to answering queries in person and via emails and phone calls. The advisor
will also assist customers in getting maximum benefits of the warranty associated with the
vehicle and cost savings. He will also manage the workflow of the service center and inform
customers when to pick up their vehicles and the next service due.
The person should be have extensive knowledge of parts and components of vehicles, including
good communication, and organizational skills.
Scheduled service appointments and provided excellent customer service
* Greeted customers and ensured they leave the premises satisfied
* Coordinated with mechanic and provided fair cost estimated on parts and labor
* Advised customers on how to retain warranty policy and maintain their vehicles
* Communicated with customers regarding parts to be changes and repair work to be done
* Followed up with technicians and conveyed exact time of pick up to customers
Automobile Engg, Chennai, Tamil Nadu Technical Qualification
courses: Auto Engg, Chennai, Tamil Nadu Technical Qualification, Graduated
Vedaranyam, Tamil Nadu Academic Qualification, Graduated April 2005- 82%, Quidae Millath Matriculation Higher Sec School, Thopputhurai, Nagai Dist., Tamil Nadu-600 809.