hakima fahim

• Gathered, analyzed and formalized business requirements in close collaboration with stakeholders, with a value- and feasibility-driven approach.
• Operated within a multi-offer programme environment, coordinating delivery stakeholders and tracking cross-team dependencies.
• Managed and prioritized the product backlog in line with business objectives, continuously refining and clarifying user stories with development
teams.
• Facilitated Agile ceremonies (Daily, Sprint Planning, Refinement, Review), improving communication between business and IT teams.
• Performed functional validation in pre-production environments, contributing to secure and reliable production releases.
• Supported Build & Run activities across multiple scopes, ensuring service continuity and quality.
• Contributed to Power BI reporting and KPI analysis to support performance monitoring and decision-making.

• Analyzed, transformed and exploited data to produce reliable and relevant performance indicators.
• Designed dashboards and decision-support reports to guide business steering and decision-making.
• Automated and optimized reporting, migrating 80% of existing reports to Clever BI, reducing manual reporting effort.
• Gathered business requirements and translated them into tailored analytical solutions in collaboration with stakeholders.
• Contributed to improving the quality, consistency and reliability of data across reporting pipelines.

• Analyzed and resolved complex application incidents (N2/N3) through application log analysis and SQL queries.
• Monitored and managed incidents to ensure SLA compliance via ServiceNow and Jira.
• Coordinated actions between business, development and infrastructure teams to ensure application continuity and performance.
• Wrote functional specifications, application documentation and operational procedures.
• Conducted functional testing, UAT campaigns and user validation to secure application changes and fixes.