Manpower Learning & Education Coordinator
ZADCO
مجموع سنوات الخبرة :16 years, 10 أشهر
Facilitate all learning requirements for all Departments and Employees in ZADCO (Operational and Developees) by coordinating for (public, in-house, overseas) including Conferences, HSE, soft skills, technical and non-technical trainings.
Compile training needs and prepare analysis reports for review of MDLE-LE advisors and TL and categorize based on discipline, in-house or individual, etc.
Setup meetings with different MD advisors and SMEs from BU/SUs to re-examine and define the requirements.
Coordinate with training providers, to implement the training plan and follow up with Managers and Team leaders to ensure that the courses are implemented on schedule.
Issue RFQs and prepares comparative tables of proposals (technical and commercial) for evaluation of MDLE-LE advisors/TL and SMEs.
Initiate the applicable commitments (SOs, COOs, PRs etc.) through Maximo to procure services from training providers. Ensure timely approval and receipts of services to facilitate payments through FIN.
Prepare and announce Training Calendars based on corporate trainings / as per the training plan.
Monitor enrollments to trainings and send reminders to Line managers to ensure maximum utilization of seats and achievement of training needs.
Administrate classes in LMS and ensure regular and on time updating of data (enrollment status, costs, payment type, etc.) to ensure that class data is up to date for effective and accurate reporting.
Coordinate all logistical requirements of training including venue bookings, catering, and course material.
Deal with problems arising with employees attending courses and report them to MDLE-LE advisors and TLs or others, as applicable.
Record Employee absences during trainings in addition to the supporting documents for records and HRA’s further actions.
Maintain records of providers, instructors, and training venues, in LMS, to help in building a comprehensive database allowing MD management to analyze training feedback and take corrective actions effectively.
Follow up and ensure that post course feedback is completed, and extract/create summary report including ratings and shortfalls for MDLE-LE advisors and TL review.
Utilize the available systems (SharePoint, Maximo, and Oracle LMS to ensure proper maintenance of data and effective reporting of costs and training records).
Administrate MD’s module of SEATS to ensure proper handling of HSE induction (for ZADCO employees and contractors).
Carry out and ensure appropriate monitoring of all received applications/ requests from clients and interact with customers to provide information in response to inquiries about services, as well as to handle and resolve complains in the most effective manner. I am the account operation representative of Enjazat in Chamber of Commerce and handling the blow responsibilities:
• Preparing and carefully checking all relevant visa and immigration documents of the employees.
• Arrange visa (Entry permits, husband sponsored visa, visit visa etc.) for expatriates and their family.
• Emirates Identity Authority new/renew/replace process for Mubadala Employees and their Families
• Follow up all clients and giving them on time updates regarding their transactions.
• Ensuring that all the information provided to the client is accurate and correct
• Providing high level of service to all our clients.
• Answering calls both inbound and outbound.
• Ensuring office procedures and systems operate efficiently.
• Document control to all the client papers.
• Attending to clients’ needs and giving advice for the best solution for their inquiries
• Generating Daily/weekly/monthly reports
• Maintain relationship with customer and maintaining management policies
• Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Achieve the proper capturing of data on the system with a focus on accuracy and efficiency.
• Escalate any important issues to the Supervisor of the Customer Support Unit for timely intervention and resolution of the same
Carries out secretarial activities.
Collects outgoing mail from Manager’s out-tray, keeps record of correspondence sent out to various department heads for their comments or action.
Dispatches outgoing mail and maintains records of documents which require Job Officer’s response and follows-up necessary actions, Makes appointments for Supervisor, receives and guides visitors to Supervisor’s office.
Makes arrangements for conference room meetings.
Uses other PC applications to produce slides sheets, lists, graphs.
Coordinates and follows-up with concerned personnel on matters related to visas, security passes, transport, accommodation.
Ensures direct delivery of confidential materials/mail.
Performs other related duties as assigned by Supervisors.
Frequent contacts with personnel up to senior management level for arranging appointments.
Frequent contacts with safety and public health personnel to collect statistical data.
Frequent contacts with various visitors calling on Supervisor.
Occasional contacts with ADNOC and other OPCO’s to obtain/collect information.
Received inbound calls in respect to customer assistant.
Handling Front Desk Office and organize between department.
Arranging for Country Director’s meetings
Handling walking customers and helping them registering for Toefl and GRE Exam.
Advising Customers for what courses they need, and what can help them to improve their English Language.
Create new customer profiles & database using the oracle system.
Receive Registration, exams (PMP, RMP, Toefl, TOEIC), and course payment.
Handled customer inquiries & orders as well as follow up on the status of their inquiries.
Resolved customer complaints.
Telemarketing of promotions for new courses.
Translation letters English to Arabic and Arabic to English.
Received inbound calls & outbound calls in respect to customer assistant.
Handled customer inquiries & orders as well as follow up on the status of their inquiries.
Resolved customer complaints and documented it for review and extracting from it evaluation for the distribution employees handling the specific customer & area.
Create new customer profiles & database using the oracle system.
Data entry into electronic systems of field researches.
Telemarketing & telesales of promotions and new launch of The National Newspaper at the time.
Follow up with customers to ensure their satisfaction (tele-care).
Follow up with customers having overdue accounts and retrieving the payments accordingly.
Other responsibilities assigned to me:
Created bank accounts for new & low paid employees which accumulated for more than 500 employees.
Also responsible for online subscriptions making sure they are active and follow up the status of them with respective customers.
Conducted surveys for customer satisfaction and prospect articles that will be published to evaluate the relevance and importance of the subject and how it will affect the sales targets.
Basic duties include telephonic verification of employment and personal details of customers for all retail products and entering verified details into the system.
Responsibilities include checking on application details, checking for any discrepancies, clarification of details if required from the office or customer, and informing superiors of discrepancies. Contributing towards timely completion of job and ensuring work quality.
Improving the CPV Bank Manual with the rest of my team members.
Training of new recruits for the Contact Point Verification (CPV) position
Attending phone calls, responding to faxes and Emails.
Typing of required documents & official letters.
Preparing minutes of meetings.
Coordinating between the company’s Departments.
Translation for required documents.
Telemarketing.