Customer Services Officer
Al-Nisr Al Arabi Insurance Company
Total years of experience :0 years, 4 Months
➢ Jordan, Amman
❖ Customer Services Officer: (JUN.- SEP.2014) at Al-Nisr Al Arabi Insurance Company
Main Responsibilities:
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Solicit sale of new or additional services or products
• Check to ensure that appropriate changes were made to resolve customers' problems.
● Bachelor's Degree in Finance and Banking, Jordan, Al Yarmouk University, GPA 75 (good), 2014.
● General Secondary Certificate (Tawjihi) exam, Scientific, GPA 87.5, 2011. ___ADVANCED SKILLS . ● Good decision-making, communication, and IT skills. ● Ability to encourage and motivate people with responsible attitude. ● Interest in helping and working with others. ● Have sound practical judgment of priorities. ● Ability to interact with people from different backgrounds and cultures. ● Very good writing skills both in Arabic and in English. ● Ability to work in a dynamic environment, self-motivated. ● Ability to cooperate and work with team. ● Fast learner. ● Self-learning and doing search effectively and easily over the internet. ● Easily get used to new technologies and tools. ● Ability to learn new programs, concepts, and procedures quickly. ___NOTE This resume is a brief illustration presented to you; education certificate, detailed information and certificates can be submitted upon your request.