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Hala Eldaly, Freelance Customer Relations & Administrative Sales Coordinator

Hala Eldaly

Freelance Customer Relations & Administrative Sales Coordinator·Jesr Al Ehtifal

Saudi Arabia

Bachelor's degree, اعلام

Work experience

Total years of experience: 14 years, 3 months

Freelance Customer Relations & Administrative Sales Coordinator

April 2025 - Present

Jesr Al Ehtifal

Jeddah, Saudi Arabia •Remote

April 2025 - Present

Acted as the primary point of contact for clients, handling direct inquiries and inbound requests regarding equipment sales and rentals.
Analyzed client requirements, including site details, rental duration, and specific equipment needs to provide accurate and tailored quotes
Formulated competitive pricing strategies by calculating and adding optimal profit margins while maintaining market competitiveness to ensure high conversion rates.
Coordinated directly with the operations supervisor to initiate and process orders immediately after final client agreement.
Followed up on the execution phase, monitoring logistics until equipment installation (for rentals) or successful delivery (for sales) was fully completed.
Company industry:
Events Management
Job role:
Support Services

Administrative and Human Resources Officer

February 2024 - Present

Yasser Talal Ashmawi Law Firm Office

Jeddah, Saudi Arabia

February 2024 - Present

Responsible for organizing and managing documents, coordinating appointments and meetings for the law firm owner, and ensuring timely reminders of important dates. Handles calls, messages, and correspondence, including incoming and outgoing mail, while preparing session schedules and reviewing reports. Manages employee files, payroll, attendance, and contracts, and oversees administrative tasks such as small payments and covenant records. Experienced in working on government platforms, resolving issues, maintaining confidentiality, and providing professional client service by greeting and assisting visitors.
Company industry:
Law Firm
Job role:
Administration

Administration & Customer Services Rep.

April 2023 - January 2024

Safa Al Massi Clinics

Jeddah, Saudi Arabia

April 2023 - January 2024

Responsible for overseeing document management, supervising the work team, handling customer service operations, and coordinating appointments for Consultant Dr. Ahmed Suleiman Al-Ghalayni, as well as managing administrative activities across all clinic departments, including Hair Transplantation, Dermatology, Aesthetics, and Dentistry.
Company industry:
Medical Clinic
Job role:
Administration

Document Controller

January 2021 - March 2023

Arkal Contracting (Consultant Zuhair Fayez)

Jeddah, Saudi Arabia

January 2021 - March 2023

Responsible for managing, supervising, and approving company documents received from Consultant Zuhair Fayez, ensuring accuracy, compliance, and proper filing. Additionally, prepared price tables and maintained simple accounting records to support the company’s financial operations.
Company industry:
General Engineering Consultancy
Job role:
Administration

Administration and Customer Service Officer

November 2015 - October 2020

Al-nafisi Consulting

Jeddah, Saudi Arabia

November 2015 - October 2020

Responsible for greeting and assisting company visitors, managing and archiving files and records, and ensuring strict confidentiality of all data. Handled outgoing and incoming official mail, answered calls and inquiries, and accurately entered customer data into the system while maintaining top-tier customer service and supporting administrative operations.
Company industry:
General Engineering Consultancy
Job role:
Administration

Administrative Secretary

June 2011 - March 2015

Medical Mustasharik Clinics

Jeddah, Saudi Arabia

June 2011 - March 2015

Responsible for managing office operations, performing comprehensive data entry into the medical system, and handling all administrative support duties. Managed incoming and outgoing communication channels, organized files and clinical documentation, and coordinated front-desk reception activities with high professionalism and efficiency.
Company industry:
Medical Clinic
Job role:
Administration

Education

جامعة القاهرة

November 2014

November 2014

Bachelor's degree, اعلام

Egypt

GPA (percentage): 79%

GPA (percentage): 79%

درجات بالنسبة المئوية

International Group For Services and Training

December 2013

December 2013

Bachelor's degree, (administrative

Egypt

Skills

Secretarial
Expert
Secretarial
Expert
Public Relations
Expert
Public Relations
Expert
Management
Expert
Management
Expert
managerial accounting
Expert
managerial accounting
Expert
Customer Service
Expert
Customer Service
Expert
سكرتارية تفيذية
Expert
سكرتارية تفيذية
Expert
ادارة حسابات
Intermediate
ادارة حسابات
Intermediate
الادارة
Expert
الادارة
Expert
اكسل
Intermediate
اكسل
Intermediate
ورد
Expert
ورد
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
EDITING
Intermediate
EDITING
Intermediate
JOB INTERVIEWS
Intermediate
JOB INTERVIEWS
Intermediate
LAW ENFORCEMENT
Intermediate
LAW ENFORCEMENT
Intermediate
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
Management
Expert
Management
Expert
Radio Broadcasting
Expert
Radio Broadcasting
Expert
Flyers
Expert
Flyers
Expert
managerial accounting
Expert
managerial accounting
Expert
CONTRACTOR LICENSE
Intermediate
CONTRACTOR LICENSE
Intermediate
BUSINESS CORRESPONDENCE
Intermediate
BUSINESS CORRESPONDENCE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
OIL AND GAS
Intermediate
OIL AND GAS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROJECT SCHEDULES
Intermediate
PROJECT SCHEDULES
Intermediate
TEXT FILES
Intermediate
TEXT FILES
Intermediate

Languages

Arabic

Expert

English

Beginner

Training and Certifications

Certifications
Preparation steps course to deal with sound in artwork
Radio & Television.
Preparation steps course to deal with sound in artwork
Radio & Television.
driving
Preparation steps course to deal with sound in artwork
Radio & Television.
driving
دورة خطوات التمهيد للتعامل مع الصوت في الاعمال الفنية
Feb 2016

Hobbies and interests

السكرتارية التنفيذية - الكمبيوتر والانترنت - والبرامج التلفزيونية

سكرتارية تنفيذية في مجمع عيادات ادارة حسابات وعمل كشوفات اسعار في شركة تمويل عقاري