Hala Younis

• Act as a trusted advisor and partner to the business line management team.
• Establish and maintain strong relationships with business units through regular HR visits.
• Provide the business line management team with high quality day to day advice/support to understand and proactively address HR needs & issues.
• Support all business units by performing a wide range of human resource functions covering recruitment, manpower planning, compensation & benefits, employee relations, exit interviews, payroll, HR auditing, learning & development, employment law.
• Ensure that the HR team is attending day to day HR related transactions in a timely manner.
• Conduct professional level recruitment with managers to maximize the acquisition of high caliber talent, whilst observing the requirements of the nationalization.
• Ensure annual manpower budgeting exercise is conducted accurately and efficiently
• Ensure compliance with local law and Group policy throughout the employee lifecycle (from contract of employment to termination processes).
• Investigate complex employee related issues, incidents, complaints and inquiries to take necessary disciplinary actions.
• Manage the Performance Management Process:
o Provide inputs in to the creation of KPI's for performance monitoring.
o Conduct training when needed to handle the annual performance appraisal effectively.
o Develop the Performance Management Calibration to track the result of Appraisals and the Growth.
o Conduct annual increase review and ensure that it is aligned with our policy.
o Provide guidance and input on business unit restructures, succession plans and retention strategies for key talents and positions.
o Develop a Personal Aspiration Plan to understand the engagement level of employees in each business and track the career development.
• Lead employees and managers in understanding and adapting to change in the business and workplace environment.
• Develop effective salary scale in alignment with the most updated salaries market survey.
• Identify training needs for business units and individual executive coaching needs.
• Assist in the finalization of service level agreements.

• Develop, deploy and manage ongoing HR projects, by ensuring the project deliverables are provided on time, within budget and in accordance to company’s practices.
• Conduct post-implementation reviews to ensure desired results were achieved.
• Evaluate the effectiveness of current HR programs, policies, systems.
• Lead and participate in action planning to address employee survey results.
• Develop HR filing system; Manage & supervise Employee Files Project such as restructure the files. Implementation and Maintenance of Employee’s Files.
• Lead the development, the implementation and the roll-out of various HR policies for the Employee to support Mezzan’s business strategies and organizational demands.
• Create & develop Organization Charts, Job Descriptions, and Grading & Salary Structuring.
o Prepare Organization Management (OM) template sheets to validate the information on SAP.
o Study the current job titles and job descriptions to ensure all employees are getting the correct job title and Job Descriptions.
o Interviewing employees to reassess them for restructuring and succession planning purposes.
o Create a new competitive salary structure with an out source party.
• Prepare reports of the HR KPI’s for the group.
• Lead the development, the implementation and the roll-out of the Feedback Box Project.
• Organizational Development: Develop action plan to understand business needs and addressing the issue, root cause, solution and where we want to in the future.
• Assist in preparing the budget for the HR Department.

• Ensure thorough understanding of all Mezzan Holding’s HR policies and procedures in order to provide effective HR services to all corporate level employees.
• Attending to employee's queries & requests as a when arises.
• Preparing designation wise report to Group HR Manager.
• Set up of individual staff files and issues employment agreement.
• Liaise with employees and managers to provide guidance on the processes and provide support or escalate to the next level as necessary.
• Managed the termination process by conducting exit interviews, collecting feedback, providing recommendations and facilitating implementation of the recommendations if appropriate.
• Handle all requests for internal transfers and promotions; ensure compliance with approved transfer and promotion guidelines.
• Ensure job description is regularly updated to reflect any significant changes in job responsibilities for corporate level positions.
• Assist in induction process for all new employees as required at the corporate level and ensure employee familiarization with all relevant HR policies and procedures.
• Follow up employees probation review.
• Contribute in preparing and communicating career development plans based on competency framework; communicate career progression criteria (i.e. Experience certifications, appraisal scores etc.)
• Communicate approved KPIs to all corporate level employees as received from performance and Rewards Section.
• Provide requisite support to managers towards implementation of performance management system; follow-up with key milestone dates of appraisal cycle and distribute associated forms.
• Handle all HR administrative work by preparing all employment contracts, disciplinary actions and Salary Certificates.
• Reflect approved adjustments and rewards on payroll database for appropriate reflection in employee payment transfers.
• Update payroll system to reflect changes to employee remuneration package as a result of promotions/transfers and merit increases.

• Working closely with departments, promoting equality, assisting line managers to understand and implement policies and procedures.
• Performing searches for qualified candidates both locally and overseas, according to relevant job criteria and person specification, using online databases, networking, media, recruitment agencies and employee referrals.
• Executing the recruitment & hiring process: tracking job seekers and CV’s, Scheduling appointments & interviews, short listing. Collecting all required documents for new joiners (passport copies, qualifications, etc.) and coordinating joining arrangements
• Handling all HR administrative work by preparing all related documentation of personnel such as job offers, annual leaves reports, disciplinary actions, placement and promotions.
• Assisting in payroll & calculating salary leaves for employees.
• Ensure all recruitment activity complies with local Labour Law & follows the correct processes regarding medicals & visa.
• Coordinating travel arrangements for employees.
• Monitoring employee’s daily attendance.
• Issuing resigned employees termination forms, dismissal forms and performing appropriate procedures in addition to Experience certificate.
• Creating & maintaining accurate files, reports & employee records.
• Filing all employee documents and correspondence, related to the above-mentioned duties.

• Planning & developing mystery shopper questionnaire & evaluate the performance to ensure the productivity for all bank staff.
• Implementing organizational instructions, policies, and procedures.
• Executing the recruitment policy which include: filtering Cv's arranging and handling interviews, finalizing the process by opening the employees file and ensuring that all required document are brought.
• Recommending various applications to enhance the current work procedure.
• Helping and conducting the hierarchy of the bank's department.
• Handling the evolutions procedure of trainees for hiring approvals.
• Ensure compliance with the Bank's policies & government regulations.
• Coordinating with the HR at the Head Office to ensure work synchronization between regional management and head office abroad.
• Monitoring logs regarding the employee’s daily attendance, vacations, and leaves on a weekly & monthly basis.
• Fulfilling all procedures related to Health Insurance and Life Insurance.
• Conducting appropriate measures to ensure that all job description and policies are implemented successfully.
• Following up employees privileges, access rights (to the bank system) with respect to the work experience, job description and other related criteria by preparing and managing IT user profiles forms; regarding the assigning, promotion and relocation of the branch's employees.
• Participating in creating the evaluation forms of the salary increase.
• Supporting and coordinating with the training division regarding required training programmes and processes.
• Studying all employee’s loan applications and contacting the related parties to ensure the execution of loan based on the current Bank's policies.
• Issuing resigned employees termination forms and performing appropriate procedures in addition to Experience certificate.

AUDI Bank s.a.l, Amman/Jordan Aug 2008 - June 2009
(Teller)