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Hala Younis, HR Business Partner

Hala Younis

HR Business Partner ·Kout Food Group

Kuwait

Bachelor's degree, English Language Translation

Work experience

Total years of experience: 17 years, 7 months

HR Business Partner

September 2014 - Present

Kout Food Group

Al Kuwait, Kuwait

September 2014 - Present

Company industry:
Business Support Services
Job role:
Management

HR Business Partner

January 2014 - August 2019

Mezzan Holding Company

Al Kuwait, Kuwait

January 2014 - August 2019

• Act as a trusted advisor and partner to the business line management team.
• Establish and maintain strong relationships with business units through regular HR visits.
• Provide the business line management team with high quality day to day advice/support to understand and proactively address HR needs & issues.
• Support all business units by performing a wide range of human resource functions covering recruitment, manpower planning, compensation & benefits, employee relations, exit interviews, payroll, HR auditing, learning & development, employment law.
• Ensure that the HR team is attending day to day HR related transactions in a timely manner.
• Conduct professional level recruitment with managers to maximize the acquisition of high caliber talent, whilst observing the requirements of the nationalization.
• Ensure annual manpower budgeting exercise is conducted accurately and efficiently
• Ensure compliance with local law and Group policy throughout the employee lifecycle (from contract of employment to termination processes).
• Investigate complex employee related issues, incidents, complaints and inquiries to take necessary disciplinary actions.
• Manage the Performance Management Process:
o Provide inputs in to the creation of KPI's for performance monitoring.
o Conduct training when needed to handle the annual performance appraisal effectively.
o Develop the Performance Management Calibration to track the result of Appraisals and the Growth.
o Conduct annual increase review and ensure that it is aligned with our policy.
o Provide guidance and input on business unit restructures, succession plans and retention strategies for key talents and positions.
o Develop a Personal Aspiration Plan to understand the engagement level of employees in each business and track the career development.
• Lead employees and managers in understanding and adapting to change in the business and workplace environment.
• Develop effective salary scale in alignment with the most updated salaries market survey.
• Identify training needs for business units and individual executive coaching needs.
• Assist in the finalization of service level agreements.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

HR Projects Officer

June 2012 - December 2013

Mezzan Holding Company

Kuwait

June 2012 - December 2013

• Develop, deploy and manage ongoing HR projects, by ensuring the project deliverables are provided on time, within budget and in accordance to company’s practices.
• Conduct post-implementation reviews to ensure desired results were achieved.
• Evaluate the effectiveness of current HR programs, policies, systems.
• Lead and participate in action planning to address employee survey results.
• Develop HR filing system; Manage & supervise Employee Files Project such as restructure the files. Implementation and Maintenance of Employee’s Files.
• Lead the development, the implementation and the roll-out of various HR policies for the Employee to support Mezzan’s business strategies and organizational demands.
• Create & develop Organization Charts, Job Descriptions, and Grading & Salary Structuring.
o Prepare Organization Management (OM) template sheets to validate the information on SAP.
o Study the current job titles and job descriptions to ensure all employees are getting the correct job title and Job Descriptions.
o Interviewing employees to reassess them for restructuring and succession planning purposes.
o Create a new competitive salary structure with an out source party.
• Prepare reports of the HR KPI’s for the group.
• Lead the development, the implementation and the roll-out of the Feedback Box Project.
• Organizational Development: Develop action plan to understand business needs and addressing the issue, root cause, solution and where we want to in the future.
• Assist in preparing the budget for the HR Department.

Company industry:
FMCG
Job role:
Human Resources and Recruitment

HR Coordinator

July 2011 - May 2012

Mezzan Holding Co.

Kuwait

July 2011 - May 2012

• Ensure thorough understanding of all Mezzan Holding’s HR policies and procedures in order to provide effective HR services to all corporate level employees.
• Attending to employee's queries & requests as a when arises.
• Preparing designation wise report to Group HR Manager.
• Set up of individual staff files and issues employment agreement.
• Liaise with employees and managers to provide guidance on the processes and provide support or escalate to the next level as necessary.
• Managed the termination process by conducting exit interviews, collecting feedback, providing recommendations and facilitating implementation of the recommendations if appropriate.
• Handle all requests for internal transfers and promotions; ensure compliance with approved transfer and promotion guidelines.
• Ensure job description is regularly updated to reflect any significant changes in job responsibilities for corporate level positions.
• Assist in induction process for all new employees as required at the corporate level and ensure employee familiarization with all relevant HR policies and procedures.
• Follow up employees probation review.
• Contribute in preparing and communicating career development plans based on competency framework; communicate career progression criteria (i.e. Experience certifications, appraisal scores etc.)
• Communicate approved KPIs to all corporate level employees as received from performance and Rewards Section.
• Provide requisite support to managers towards implementation of performance management system; follow-up with key milestone dates of appraisal cycle and distribute associated forms.
• Handle all HR administrative work by preparing all employment contracts, disciplinary actions and Salary Certificates.
• Reflect approved adjustments and rewards on payroll database for appropriate reflection in employee payment transfers.
• Update payroll system to reflect changes to employee remuneration package as a result of promotions/transfers and merit increases.

Company industry:
FMCG
Job role:
Human Resources and Recruitment

HR Officer

November 2010 - July 2011

Mohammed Nasser Al Hajery & Sons Co. Kuwait - Shwaikh

Al Kuwait, Kuwait

November 2010 - July 2011

• Working closely with departments, promoting equality, assisting line managers to understand and implement policies and procedures.
• Performing searches for qualified candidates both locally and overseas, according to relevant job criteria and person specification, using online databases, networking, media, recruitment agencies and employee referrals.
• Executing the recruitment & hiring process: tracking job seekers and CV’s, Scheduling appointments & interviews, short listing. Collecting all required documents for new joiners (passport copies, qualifications, etc.) and coordinating joining arrangements
• Handling all HR administrative work by preparing all related documentation of personnel such as job offers, annual leaves reports, disciplinary actions, placement and promotions.
• Assisting in payroll & calculating salary leaves for employees.
• Ensure all recruitment activity complies with local Labour Law & follows the correct processes regarding medicals & visa.
• Coordinating travel arrangements for employees.
• Monitoring employee’s daily attendance.
• Issuing resigned employees termination forms, dismissal forms and performing appropriate procedures in addition to Experience certificate.
• Creating & maintaining accurate files, reports & employee records.
• Filing all employee documents and correspondence, related to the above-mentioned duties.

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

HR Officer

June 2009 - July 2010

BLOM Bank s.a.l, Amman/Jordan

Amman, Jordan

June 2009 - July 2010

• Planning & developing mystery shopper questionnaire & evaluate the performance to ensure the productivity for all bank staff.
• Implementing organizational instructions, policies, and procedures.
• Executing the recruitment policy which include: filtering Cv's arranging and handling interviews, finalizing the process by opening the employees file and ensuring that all required document are brought.
• Recommending various applications to enhance the current work procedure.
• Helping and conducting the hierarchy of the bank's department.
• Handling the evolutions procedure of trainees for hiring approvals.
• Ensure compliance with the Bank's policies & government regulations.
• Coordinating with the HR at the Head Office to ensure work synchronization between regional management and head office abroad.
• Monitoring logs regarding the employee’s daily attendance, vacations, and leaves on a weekly & monthly basis.
• Fulfilling all procedures related to Health Insurance and Life Insurance.
• Conducting appropriate measures to ensure that all job description and policies are implemented successfully.
• Following up employees privileges, access rights (to the bank system) with respect to the work experience, job description and other related criteria by preparing and managing IT user profiles forms; regarding the assigning, promotion and relocation of the branch's employees.
• Participating in creating the evaluation forms of the salary increase.
• Supporting and coordinating with the training division regarding required training programmes and processes.
• Studying all employee’s loan applications and contacting the related parties to ensure the execution of loan based on the current Bank's policies.
• Issuing resigned employees termination forms and performing appropriate procedures in addition to Experience certificate.

Company industry:
Banking
Job role:
Human Resources and Recruitment

Teller

August 2008 - June 2010

Audi Bank - Amman Jordan

Amman, Jordan

August 2008 - June 2010

AUDI Bank s.a.l, Amman/Jordan Aug 2008 - June 2009
(Teller)

Company industry:
Banking
Job role:
Banking

Education

Amman Al Ahliya University

July 2008

July 2008

Bachelor's degree, English Language Translation

Jordan

Skills

Performance Management
Expert
Performance Management
Expert
Recruitment
Expert
Recruitment
Expert
Organizational Development
Expert
Organizational Development
Expert
Compensation and Benefits
Expert
Compensation and Benefits
Expert
Employee Relations
Expert
Employee Relations
Expert
Excellent time management skills enabling effective prioritization and multitasking
Expert
Excellent time management skills enabling effective prioritization and multitasking
Expert
• Excellent leadership and supervisory skills and ability to work under minimal supervision
Expert
• Excellent leadership and supervisory skills and ability to work under minimal supervision
Expert
Excellent analytical, communication and documentation skills
Expert
Excellent analytical, communication and documentation skills
Expert
Ability and confidence to interact with staff at all levels
Expert
Ability and confidence to interact with staff at all levels
Expert
• Excellent knowledge in applicant and employee tracking tools (SAP, MenaME)
Expert
• Excellent knowledge in applicant and employee tracking tools (SAP, MenaME)
Expert
• Strong interpersonal skills and ability to work within a multi-discipline team environment
Expert
• Strong interpersonal skills and ability to work within a multi-discipline team environment
Expert
Strong ability to work well under pressure
Expert
Strong ability to work well under pressure
Expert
Performance Management
Expert
Performance Management
Expert
Recruitment
Expert
Recruitment
Expert
Organizational Development
Expert
Organizational Development
Expert
Compensation and Benefits
Expert
Compensation and Benefits
Expert
Employee Relations
Expert
Employee Relations
Expert

Languages

English
Expert

Training and Certifications

Certifications
Organisational behaviour
Apr 2020
SPHRI
CIPD Level 3

Training
Professional in Human Resources - PHR
HRIC (SHRM)
Oct 2011