trainer
mawdoo3.com
مجموع سنوات الخبرة :3 years, 8 أشهر
Worked within a project for training 3500 people about E-commerce and how to
handle their electronic stores
-marketing skills training
-Canva designing
-Content writing
-facilitating online and offline sessions
-zoom training
-CRM data entry on HubSpot
-onboarding for electronic stores on MakanE dashboard.
Assisted customers with inquiries, order placement, tracking, and returns.
-Handled challenging customer situations with patience and determination,
ensuring
their needs were met.
-Identified and reported technical issues for system improvements with the
compliance
team to mine customer service data for process enhancements.
-Proposed system improvements to enhance customer support efficiency
-achieved high customer satisfaction scores and participated in project discover
focusing
on call quality .
-Trained and mentored new hires contributing to their successful onboarding
-SPSS Proficiency & Resourcefulness
Bilingual Communication (English & Arabic)
-Exceptional Written Communication
-Adaptable Data Analysis
-Resourceful Problem Solving
-Team Player
-Strategic Thinking Training & Organization
-Microsoft office proficiency -effective collaboration
3.21 Gpa very good