Halle Lytrell Kisten

* Manage office administration and the attorney’s diary, ensuring the efficient day-to-day running of the office.
* Communicate professionally with clients via email and telephone, providing updates and responding to queries.
* Prepare and organise case files, assist with court preparation, and accompany attorneys to court when required.
* Draft, prepare, edit, and proofread legal documents and correspondence.
* File, scan, organise, and maintain legal documents and client records, ensuring accurate record management.
* Prepare court documents and assist with filing legal documents with the relevant courts and authorities.
* Maintain regular communication with clients, providing updates on the progress of their matters and coordinating appointments.

Managed lead conversion process and updated CRM systems daily
• Handled inbound/outbound customer communication and resolved enquiries
• Generated and distributed leads to a sales team of 15 representatives
• Compiled weekly reports using Microsoft Excel
• Managed approximately 25 leads and 48+ calls per day while maintaining service
quality and accuracry

Captured debtor and creditor invoices and maintained financial records
• Managed filing systems and supported administrative operations
• Coordinated schedules and handled internal communication
• Processed an average of 20 invoices per day with high accuracy