حماد علی على, Administrative Assistant

حماد علی على

Administrative Assistant

Educational System Pvt Ltd

البلد
الإمارات العربية المتحدة
التعليم
دبلوم عالي, MCITP (Microsoft Certified IT Professional in Management)
الخبرات
10 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 8 أشهر

Administrative Assistant في Educational System Pvt Ltd
  • باكستان - لاهور
  • فبراير 2012 إلى أكتوبر 2015

* Maintains administrative staff by recruiting, selecting, orienting, and training employees, maintaining a safe and secure work environment, developing personal growth opportunities.
* Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
* Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
* Provides communication systems by identifying needs; maintaining equipment; approving invoices.
* Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery, approving invoices.
* Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

Customer Relationship Officer في Educational System Pvt Ltd
  • باكستان
  • يناير 2009 إلى فبراير 2012

* To take responsibility for being the first point of contact for all callers to the Customer Service Center and ensuring that a high quality of service is delivered at all times.
* To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers.
* To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the Customer Service Center's performance and standards.
* Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve inquiries.
* Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Service Center.
* To take ownership and responsibility for all inquiries presented to the Customer Service Center, identify customer needs, and listening skills to identify and offer appropriate solutions.
* To undertake any such additional duties that is reasonably commensurate with the level of this post.

Marketing Manager في Master Industry
  • باكستان
  • مارس 2005 إلى أبريل 2011

* Develop pricing strategies, balancing firm objectives and customer satisfaction.
* Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
* Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.
* Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
* Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities.
* Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
* Consult with product development personnel on product specifications such as design, color, and packaging.
* Compile lists describing product or service offerings.
* Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
* Select products and accessories to be displayed at trade or special production shows.
* Confer with legal staff to resolve problems, such as copyright infringement and royalty sharing with outside producers and distributors.
* Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services.
* Advise business and other groups on local, national, and international factors affecting the buying and selling of products and services.
* Initiate market research studies and analyze their findings.
* Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
* Conduct economic and commercial surveys to identify potential markets for products and services.

الخلفية التعليمية

دبلوم عالي, MCITP (Microsoft Certified IT Professional in Management)
  • في Government Institute of Technology
  • أكتوبر 2011

* Full Command on MS Office * Innovations and Project Management in IT * Design of Networks and Distributed System * Advanced Topics in IT Project Management * Services Science Management and Engineering * Information Technology Strategy and Value

دبلوم, DIT (Diploma In Information Technology)
  • في Asian Science College
  • نوفمبر 2005

* Networking and Security Administration * Visualization and Cloud Computing * Internet working With TCP/IP * Wireless Networking Concept * IT Risk Management

الثانوية العامة أو ما يعادلها, Humanities
  • في Board of Intermediate & Secondary Education
  • نوفمبر 1999

* Physical Education * Humanity * Social and political Issues

Specialties & Skills

Electronics
Customer Focus
Teamwork
Humanitarian
Management
Computer and Customer Relationship
Computer, Manage Team Work

اللغات

الانجليزية
متوسط
الأوردو
متمرّس

العضويات

Army Aviation Club
  • To play badminton matches and donate the collected amount to the helpless families.
  • March 2011

الهوايات

  • Computing and Searching for new world