حمد العنزي, Area site IT support Supervisor Engineer

حمد العنزي

Area site IT support Supervisor Engineer

Alayuni Investment and Contracting Company

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Network Engineering
الخبرات
2 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 5 أشهر

Area site IT support Supervisor Engineer في Alayuni Investment and Contracting Company
  • المملكة العربية السعودية
  • مايو 2017 إلى يونيو 2017

 Supervise a team that provides technical service-related support for an organization.
 Tracks the work of IT staff to ensure that all jobs are completed on time, within budget
 Single point of contact for Site administrators for any and all IT needs.
 Supervise IT Field technicians to provide timely service.
 Responsible for IT asset list reconciliation.
 Co-ordinate with Logistics department to enable transfer of Assets between sites in a timely manner.
 Maintain a list of all internet contracts and follow up with regards to payments and renewal of contracts.
IT/ Engineering

Instrumentation & Control Engineer في Alayuni Investment and Contracting Company
  • المملكة العربية السعودية
  • مايو 2016 إلى يونيو 2017

 Designing and developing new control system, such as fire alarm system, Telephone and Lan system, Fiber Optic
Cable and accessories, CCTV Camera, MATV control system.
 Working collaboratively with design engineers, operation engineers, purchasers and other internal staff.
 Analysing data and presenting findings in written reports.
 Providing advice and consultancy support.

IT/ Engineering - Internship في State house of Rhode Island
  • الولايات المتحدة - رود ايلاند
  • يوليو 2015 إلى سبتمبر 2015

 Focused on an area of technical specialization and attended technical trainings. Worked with other Technical
Support Engineers on cases which will help cultivate that expertise.
 Tracked the nature of various end-user requests to see what issues might be the most common, and ensured all
technical areas of concern are handled adequately.
 Shouldered accountability to verify security patch processes to ensure critical patches are applied to systems
properly.
 Engaged in performing personal computer rollouts at a large state agency. Replaced existing thin client’s computers
with new PC” S.
 Involved in installing and configuring computer hardware, software systems, networks, printers and scanners,
mange system backs up.

Technical Support في Axiom Telecom Company
  • المملكة العربية السعودية
  • أبريل 2009 إلى مارس 2010

 Participated in technical communications within the technical support team to share best practices and learn about
new technologies.
 Provided assistance to employees who have technical issues such as forgotten password, viruses or email issues.
 Focused on an area of technical specialization and attend technical trainings. Worked with other Technical Support
Engineers on cases which will help cultivate that expertise.
 Served as additional point of contact to deal with IT support and services related matters for the organization.
Established and maintained positive relationships with customers.
 Worked closely with customers on the technical requirements to provide solutions and identify requirements,
including technical details sufficient for product definition.

الخلفية التعليمية

بكالوريوس, Network Engineering
  • في Wales University
  • نوفمبر 2018

Specialties & Skills

Wireshark
TCP UDP
TECHNICAL SUPPORT
ASSETS RECOVERY
AUTOCAD
BUDGETING
CABLEADO
COMMUNICATION SKILLS

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس