Lead Change Management
Qatar Foundation
Total years of experience :22 years, 9 Months
• Apply a structured methodology and lead change management activities, Assess the change, impact, and Complete change management assessments
• Develop a set of actionable and targeted change management plans - including communication plan, coaching plan, training plan and resistance management plan
• Assist with the development of strategic plans and initiatives to address organizational priorities
• Evaluate and ensure user readiness, Manage stakeholders
• Assists with the development and implementation of requirements for projects from inception to conclusion in the organizational effectiveness subject matter area
• Define and measure success metrics and monitor change progress
• Define, measure and analyse business processes and identify root cause problems that create business inefficiencies within and across business functions
• Build strong relations internally across all departments, in particular with Government and Policy Unit, operations Unit, Chief Executive Office
• Develop strategic partnerships and collaborations with QF partners and stakeholders in the skills development space to develop cutting edge solutions (eg. Micro finance organizations, awareness meetings experts, technology innovators, etc)
• To provide strong leadership and act as a facilitator to ensure effective team work across all key business areas.
• Lead and manage all resources, including staff, to achieve high quality outcomes.
• As required, manage specific projects to improve effectiveness and/or efficiency in the way that money is raised/supporters are managed in the area
• Identify and/or create opportunities for business development and growth
• Work with peers in Business Development and Service Improvement to map out analyse and redesign business/operational processes, thus ensuring improvements, efficiencies and cost effective service delivery.
• Facilitate and lead discussions with stakeholders to comprehend the scope of a process re-engineering or an application project, identify and resolve issues related to the businesses process/application needs.
• Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction.
• Responsible for targeting completion of process improvement projects within a specified time frame while achieving a cost reduction goal.
Qatar Foundation
Jun 2009 - Present AR Accountant
Duties: • Regularly review and manage outstanding balances with customers to ensure all payments are maintained and paid on a timely basis
• Successfully reduced the outstanding debtor balance through improvements in communication and stakeholder management.
• Established a process to manage and maintain aged debtors balance, and reduce the time taken to obtain payment from external parties.
• Successfully managed the risk associated with the payment and collection process.
• Regularly provide aged analysis report for management.
• Led project in establishing ways to improve payment collection process
• Recommend strategy to improve the billing process and ensure internal processes were adequate to manage timely payments.
• Successfully managed relationship with portfolio of external clients, including governments, commercial entities, NGO's and other private organisations.
• Supported management in accounting in ensuring accruals and payments were captured in the correct period, through regular discussion and meetings.
• Led regular meetings with student and commercial billing services in order to ensure payments, accruals and prepayments were adequately managed.
• Provide a daily overview of the student and commercial billing services, to ensure that all billing is in line with expected outcomes
• Developed a strong relationship with cashiers to ensure receipts are issued and money is transferred on time.
Kahramaa, Qatar
Feb 2004 - May 2009 Accounting Assistant
Duties: • Creating journal entries and inputting into general ledger
• Posting accruals and prepayments to the general ledger system
• Advise senior management of key issues relating to payments, prepayments and accruals.
• Developed strong relationships with management through on-going discussions, and meetings to inform them of key issues
• Managed process for ensuring accruals and prepayments raised by staff were accurate and complete.
• Established end of day process for reporting key findings to senior management.
• Successfully managed process for providing reports on outstanding account receivables and billing
• Acting in an advisory capacity for all billing related queries
• Producing and generating receipts either through the cashier and direct bank transfers
• Providing customer service assistance to customers on a regular basis
• Assist as well in running the Customer Relationship Management function
• Develop and maintain relationships which benefit client
• Represent company in a professional manner at all times
• Regularly use the database to locate customer information in order to resolve queries
• Responsible for administrative duties, which included filing, and management of files to ensure that all paperwork was filed accordingly
• Escalate issues and concerns to senior management
• Resolve customer support related issues and provide callers with proper solutions to their concerns
MSc International Business is designed to equip you with the necessary qualities and subject knowledge that will enable you to compete effectively in the domestic and international labour markets. it gave chance to develop a firm grounding in the theories and practice of international business in order to make contributions to the performance of organisations of all types around the world. Also, it offers a high level of support and. There are integrated approaches to support in orientation to develop of enterprising and employable career capabilities, and pastoral support. my degree helps me to examine the subject area in more depth, while others can combine their existing knowledge and skills with international business theory.
University of Derby, UK 2012 - 2013 Degree: BA (Hons) Business Management Grade: 2:1
Diploma: Project Management Midlands Academy of Business & Technology, UK 2012
Midlands Academy of Business & Technology, UK 2012 Diploma: Human Resource Management
Diploma: Business Management Accounting GPA: 3.86