Hamad ALkhresha

Costumer Service representative at Extensya

• Jordan - Amman
• March 2016 to June 2016

Working as a logistics and shipments agent for Aramex courier company for the
Dubai office account.
Description:
 Dealing with at least 3000 customers a month.
 Communicating with customers over the phone.
 Create win-win situation.
 Write reports and cases submission to the concerned teams.
 Manage and resolve customer complaints.
 Identify and overcome objections.
 Handle calls in a pressure environment.
 Handling issues and complaints with providing solutions to the customers.
 Customer Service oriented.
 Negotiation.

other at family own farm

• Jordan - Irbid
• January 2008 to March 2016

More than 8 years in operating and repairing tractors and agricultural equipment and farming experience. Professional soil Tilling, olive trees care, and growth.

store keeper at Suhaib grocery store

• Jordan - Irbid
• May 2011 to August 2011