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Hamad sabti, Solution Consultant Officer

Hamad sabti

Solution Consultant Officer·Weyay bank National Bank of Kuwait

Kuwait

Bachelor's degree, Electrical and Electronics Engineering

Work experience

Total years of experience: 4 years, 0 months

Solution Consultant Officer

January 2023 - Present

Weyay bank National Bank of Kuwait

Al Kuwait, Kuwait

January 2023 - Present

• Inbound calls and digital channels handling
• Complaint resolution (-30% time)
• IT ticket follow-up (Solution Center wide)
• Customer experience analysis
• Trained and supported new hires

Company industry:
Banking

Customer Service Agent

July 2022 - August 2022

vida united group

Al Kuwait, Kuwait

July 2022 - August 2022

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Customer Service

January 2022 - January 2022

Vida United

Al Kuwait, Kuwait

January 2022 - January 2022

Part time jobs. Commited to customer satisfaction.
Learned marketing products and supply products.

Company industry:
Retail & Wholesale

Customer Service Agent

July 2019 - August 2019

National Aviation Services (NAS)

Al Kuwait, Kuwait

July 2019 - August 2019

Company industry:
Airlines
Job role:
Support Services

Customer Service

January 2019 - January 2019

Loyac Organization

Al Kuwait, Kuwait

January 2019 - January 2019

Part time jobs. Worked at Kuwait airport terminal.
Provided optimal customer service for passengers.

Company industry:
Other Business Support Services

Education

Manchester Metropolitan University

July 2022

July 2022

Bachelor's degree, Electrical and Electronics Engineering

United Kingdom

The Manchester Metropolitan University

June 2022

June 2022

Bachelor's degree, Electrical And Electronics Engineering

United Kingdom

GPA (rating): Excellent

GPA (rating): Excellent

and Electronic, The Manchester Metropolitan University, Manchester

University of Liverpool

May 2019

May 2019

High school or equivalent, Engineering Science

United Kingdom

GPA (percentage): 76%

GPA (percentage): 76%

Modules: mathematics for science and engineering, basic engineering, skills for study and language and physical science. • Awarded for the most improved student. • Graduated with an average of 67%.

University of Liverpool

May 2019

May 2019

High school or equivalent, Electrical And Electronics Engineering

United Kingdom

Skills

Electrical Engineer

Expert

Print Services

Expert

Time Management

Expert

Business Stationery

Expert

Technical Understanding

Expert

Autocad

Intermediate

COVERED CALL

Intermediate

LEADERSHIP

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COORDINATING

Intermediate

OPERATIONS

Intermediate

ELECTRONIC ENGINEERING

Intermediate

ELECTRICITY GENERATION

Intermediate

USER CONTROLS

Intermediate

AUTOMATION

Intermediate

Matlab

Intermediate

Multisim

Intermediate

Codesys

Intermediate

Report Writing

Intermediate

Electrical Engineer

Expert

Print Services

Expert

Time Management

Expert

Business Stationery

Expert

Technical Understanding

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
دورة ادارة العقود الهندسية
جامعة الكويت
Mar 2022