Technical Support Specialist
Vodafone
Total years of experience :13 years, 2 Months
• Act as a first line of support to all VF Egypt internet users’ inquiries ( technical / billing ).
• Provides relevant and accurate information (Services, Products & Policies)
• Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time
• Provide customer with appropriate options/right suggestion.
• Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.
• Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware.
• Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.
• Ensure elimination of wrong transactions that leads to financial negative impact.
• Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case.
• Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.
• Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.
➢ Real Investment July 2011/ May 2014
Job Title: Dealer In Risk Management Department
Job description
• Monitor FX positions and cover exposures and funding requirements as per the company's policies
• Execute FX Spot deals
• Monitor international bank market rates to determine foreign exchange rates for the retail business
• Keep up to date with market information and monitoring trends in currency pairings
• Assist the Back Office department with settlement queries as required
• Be fully aware and deal in accordance with company policies and procedures
➢ Al-Zaytoon Company for the manufacture of iron March 2011 / May 2011
Job title: Accountant
Job description: • Financial part: A. Making revenue report.
B. Follow the cash in & out operation
C. Handling all office correspondence