Product Manager
OPPO
Total years of experience :12 years, 11 Months
-Follow up with the data entry team and make sure of adding the new products to the website with details and description.
-Follow up the confirmation of online orders and all orders procedures.
-Follow up packing process and make sure of shipping on time.
-Follow up with the call center team and make sure of service quality.
-Manage the inventory and make sure of the products availability continuously.
-Manage the RMA process and communicate with vendors.
-Prepare sales and inventory reports.
Customer Service:
-Answer calls professionally.
-Respond to customer inquiries.
-Research required information using available resources.
-Handle and resolve customer complaints.
-Provide customers with product and service information.
-Enter customer information.
-Process orders, forms and applications.
-Identify and escalate priority issues.
-Route calls to appropriate resource.
-Follow up customer calls where necessary.
-Complete call logs
-Produce call reports.
Sales Coordinator:
-Negotiate prices, discount terms and transportation arrangements.
-Confer with sales and purchasing personnel to obtain information about customer needs and preferences.
-Set or recommend mark-up rates, mark-down rates, and selling prices for merchandise.
-Prepare wholesales reports.
-Create relations with customers depended on trustworthy.
-Prepare price sheets every week with the new pricing update.
-Prepare customers database contains full information.
All tasks :
Answer calls professionally.
Respond to customer inquiries.
Research required information using available resources.
Handle and resolve customer complaints.
Provide customers with product and service information.
Enter customer information.
Process orders, forms and applications.
Identify and escalate priority issues.
Route calls to appropriate resource.
Follow up customer calls where necessary.
Complete call logs
Produce call reports