Senior Business Analyst
SEI Investments
Total des années d'expérience :15 years, 4 Mois
- An investment management and investment processing company
- Responsible for assessing clients’ usage of SEI services to ensure they are maximising benefits, the services are evolving to meet their needs, and ensuring critical issues are resolved in a timely and efficient manner
- Recognised as a successful Business services migration lead which involves configuring the platform for clients, training end users and developing the process flows once clients have integrated with SEI
- As a platform configuration lead I have successfully designed 2 new operating models for clients to facilitate their businesses which has provided them with scalability, flexibility and enhanced systemic controls
- Completed 3 full implementations and currently working on my 4th which launches in the 2nd Quarter of 2013
- London 2012 1st prize winner for developing a case study on SEI’s Global Wealth Services (a feature which will soon be on the company website)
- Acquired in-depth knowledge of UK’s wealth management businesses, their strategies and operational challenges
- Good knowledge and awareness of legal and regulatory matters relevant to the financial services sector
- Online Business to Business E-business trading portal
- Created e-mail marketing content and schedules for e-mail delivery to customers which increased April 2008 revenue by $18, 000 and raised customer retention figures by 7%
- Leader of a team of 3 employees working on customer retention strategies
- Responsible for back office search engine optimisation process improvements
- Developed a database using Microsoft Access and Excel which scheduled SAP end user training for 300 employees across 3 geographic locations of IBM (Riyadh, Jeddah and Khobar)
- Attended end user training sessions for SAP and edited SAP user guides
- Exams: 2 Distinction and 3 Merits - Distinction award in conducting a trial implementation project of Deloitte Consultancy
- 1st Class Honors Award
- Built a video rental software application using Visual Basic and Microsoft Access