Senior Engg. Cslt. – Soft Dvt
Verizon
Total des années d'expérience :13 years, 1 Mois
• Working as a Lead Product Owner for various in-house applications of Verizon, in the Agile SCRUM environment, to understand requirements and determine opportunities to streamline processes and improve customer experience.
• Working with other Product Owners, Product Marketing and UX teams to understand what a customer needs to get up and running & be successful.
• Acting as liaison between the customer and the Development and QA/UAT teams in order to supply technical solutions to meet user needs.
• Translate high level customer requirements into functional specifications by writing Agile based User stories that conform to best practices including acceptance criteria, positive and negative paths, etc.
• Preparing JIRA dashboards that effectively communicate portfolio information using data relevant to specific user groups in the Agile SCRUM environment.
• Developed the design and functional specifications, producing project related deliverables, and assisted in post implementation support and system enhancements.
• Coordinating communication across teams (e.g. Product Marketing, UX and Engineering) and providing status updates on projects.
• Conducting UAT for product features delivered in relation to implementation & customer on-boarding.
• Managing requirements end-to-end around care management and mental health functions.
• Working on Desktop Integration and REST APIs to facilitate compatibility of existing desktop application with the aide (mobile) apps for customers of multiple regions like UK, ASIAPAC.
• Working with customers and internal specialists to agree the product requirements and constructively challenge requirements to establish priority.
• Travelled to client locations, worked closely with the customers, and understand their pain points and requirements to bring in the new futuristic changes to the product.
• Conceptualize and help in creating User Interface designs that are efficient from the user’s perspective and enabling a performant solution to be developed.
• Lead a team that manages the changes to the requirements, and ensuring authoring of designs in consistent with prevailing standards via tools like JIRA, TFS.
• Interacted with the end users in gathering requirements and performed few Service Introductions of new applications.
• Ensured that the team resolves the tickets received and maintains SLA.
• Coordinating with Third party Vendors and held status update meeting with CSMs.
• Worked in preparing Requirement / Change Documents and end-to-end BRD, SRS documents and SOP for around 40 applications.
• Provided extended Production Support of Web applications as required and lead the team in solving tickets. Analysis of the incident / problem with support teams.
• Experience in various methodologies like ITIL, Agile, and ServiceNow.
• Awarded Team excellence award by AstraZeneca for the year 2015-16 for outstanding performance and team contribution.
Requirement gathering, Use case writing and documentation.
•Incident, Problem and Change management.
•Production Support of the web applications.
•Status update meeting with client and teams.
•Interacting with end users and supporting other teams.
•Preparation of BRD, SRS, and Design documents in MS Visio and MS Office.
•Involved in preparation of technical specifications, Coding, Unit Testing
Involved in preparation of technical specifications, Coding, Unit Testing, and Code merging.
Writing procedures/functions/views in Oracle11g
Coding, Debugging, Defect fixing and Trouble shooting in C# 3.5.
CR Development (analysis, coding, unit testing) & support till UAT/Production movement.
Was awarded with Pat on the Back (the organization’s recognition program) Award by the Cognizant for going beyond the call of duty and supporting for the bug fixes for the month June 2012
PGDM HB in E Business
EEE
MPC
10 Class