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عدد الطلبات التي تم تقديمها

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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

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ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Hamdi Ennab, Sales and Customer Services manager

Hamdi Ennab

Sales and Customer Services manager·Orange (Anwar Franchisee).

الأردن

بكالوريوس, Marketing

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 9 أشهر

Sales and Customer Services manager

مارس 2015 - أغسطس 2025

Orange (Anwar Franchisee).

عمان، الأردن

مارس 2015 - أغسطس 2025

- Responsible for meeting monthly and annual sales targets in the assigned shop.

- Responsible to achieve the company’s KPI’s by applying the appropriate process to ensure having unmatched customer experience.

- Monitor and report daily, weekly, and monthly achievements against set targets.

- Responsible to coach each sales & services advisor on monthly basis and build a development plan in order to achieve the quantitative and qualitative targets with alignment and coordination with sales academy.

- Manage and motivate staff to optimize and sustain sales performance, profitability and customer satisfaction.

- Deliver and insure the team awareness of needed knowledge and information about orange product, services, offers, updates, processes policies and procedures.

- Follow up on team readiness, commitment, adherence, conduct and appearance.

- Liaise with all directions on issues related to the shop.

- Checkup, report and follow up on shop readiness, shop environment, and layout according to orange policies and processes.

- Responsible to check and insure full compliance of customers contracts filling.

- Provide feedback on monthly basis for the devices demo lines and displays, accessories line, flyers, and shop cleaning service provider following the agreed sales processes of each.

- Study and propose ways to improve shop and staff performance.

- Manage, forecast and prepare replenishment orders of products and merchandizing responsible of cash and stock auditing.

- Monitor stock level and logistics inventory and coordinate with warehouse and logistics department for issuing orders from the warehouse in accordance with company procedures and policies.

- Ensure compliance with established processes and procedures for sales and cash collection.

- Ensure relevant HR procedures are followed (appraisals, discipline, training, etc.).

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
المبيعات

Franchisee Supervisor

أكتوبر 2013 - يونيو 2014

orange- Goldenmark

اربد، الأردن

أكتوبر 2013 - يونيو 2014

Mission: To oversee sales team activities at a shop aimed at selling
Orange products and services in the most convenient manner to
achieve commercial objectives

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
المبيعات

Sales and Customer Services at Orange

يونيو 2012 - يونيو 2014

Golden

اربد، الأردن

يونيو 2012 - يونيو 2014

• Sales and Customer Services at Orange ( Golden- mark) from (23 June 2012 till now)


Training course:
Trained in Orange telecom company for 40 days in sales department

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
المبيعات

Member of retention task force

أبريل 2011 - أكتوبر 2012

orange

اربد، الأردن

أبريل 2011 - أكتوبر 2012

• Member of retention task force in Orange telecom company from ( 5 April 2011 till the 31 December 2011)

• ARMYCELL sales program Orange telecom company from ( 15 January 2012 till 15 April 2012

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Philadelphia University

يناير 2009

يناير 2009

بكالوريوس، Marketing

الأردن

المعدل التراكمي (نسبة مئوية): Very Good%

المعدل التراكمي (نسبة مئوية): Very Good%

• 2009: Philadelphia University with a B.S degree in Marketing. • Graduation project: Quality service and its effect on market share (gaps model): An applied study on Jordanian communication company (Orange)

Philadelphia University - Jordan

يناير 2005

يناير 2005

بكالوريوس، General

الأردن

المعدل التراكمي (التقدير): جيد جداً

المعدل التراكمي (التقدير): جيد جداً

• 2005: Irbid Secondary School for boys; General Secondary School Education Certificate Tawjeehi.

Skills

Internet
Expert
Internet
Expert
Fixed Line
Expert
Fixed Line
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Retention
Expert
Retention
Expert
MS WORD
Expert
MS WORD
Expert
EXCEL
Expert
EXCEL
Expert
IN SALES
Expert
IN SALES
Expert
SALES
Expert
SALES
Expert
SALES DEPARTMENT
Expert
SALES DEPARTMENT
Expert
SALES PROGRAM
Expert
SALES PROGRAM
Expert
TELECOM
Expert
TELECOM
Expert
TRAINING
Expert
TRAINING
Expert
WORD
Expert
WORD
Expert
POWERPOINT
Expert
POWERPOINT
Expert
Prepaid
Expert
Prepaid
Expert
Fixed Line
Expert
Fixed Line
Expert
Marketing
Expert
Marketing
Expert
Retention
Expert
Retention
Expert
ability to work under pressure
Expert
ability to work under pressure
Expert
customer experience
Expert
customer experience
Expert
customer satisfaction
Expert
customer satisfaction
Expert
planning and organizing
Expert
planning and organizing
Expert
team leadership
Expert
team leadership
Expert
time management
Expert
time management
Expert
Analysis and creative thinking
Expert
Analysis and creative thinking
Expert
effective communication
Expert
effective communication
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

of retention task force in Orange telecom company ( till the 31 December 2011)

Member

April 2011

التدريب و الشهادات

الشهادات
TOT
Nov 2021

التدريب
Human resource HR
bili international training center
Sep 2021
project management planning PMP
bili international training center
Sep 2021
TOT
bili international training center
Sep 2021