Sales and Customer Services manager
Orange (Anwar Franchisee).
Total years of experience :12 years, 6 Months
- Responsible for meeting monthly and annual sales targets in the assigned shop.
- Responsible to achieve the company’s KPI’s by applying the appropriate process to ensure having unmatched customer experience.
- Monitor and report daily, weekly, and monthly achievements against set targets.
- Responsible to coach each sales & services advisor on monthly basis and build a development plan in order to achieve the quantitative and qualitative targets with alignment and coordination with sales academy.
- Manage and motivate staff to optimize and sustain sales performance, profitability and customer satisfaction.
- Deliver and insure the team awareness of needed knowledge and information about orange product, services, offers, updates, processes policies and procedures.
- Follow up on team readiness, commitment, adherence, conduct and appearance.
- Liaise with all directions on issues related to the shop.
- Checkup, report and follow up on shop readiness, shop environment, and layout according to orange policies and processes.
- Responsible to check and insure full compliance of customers contracts filling.
- Provide feedback on monthly basis for the devices demo lines and displays, accessories line, flyers, and shop cleaning service provider following the agreed sales processes of each.
- Study and propose ways to improve shop and staff performance.
- Manage, forecast and prepare replenishment orders of products and merchandizing responsible of cash and stock auditing.
- Monitor stock level and logistics inventory and coordinate with warehouse and logistics department for issuing orders from the warehouse in accordance with company procedures and policies.
- Ensure compliance with established processes and procedures for sales and cash collection.
- Ensure relevant HR procedures are followed (appraisals, discipline, training, etc.).
• Sales and Customer Services at Orange ( Golden- mark) from (23 June 2012 till now)
Training course:
Trained in Orange telecom company for 40 days in sales department
• Member of retention task force in Orange telecom company from ( 5 April 2011 till the 31 December 2011)
• ARMYCELL sales program Orange telecom company from ( 15 January 2012 till 15 April 2012
• 2009: Philadelphia University with a B.S degree in Marketing. • Graduation project: Quality service and its effect on market share (gaps model): An applied study on Jordanian communication company (Orange)
• 2005: Irbid Secondary School for boys; General Secondary School Education Certificate Tawjeehi.