Sales Account Manager
SkipCash
Total years of experience :15 years, 8 Months
SkipCash is a Fintech mobile payment app that offers a convenient and enjoyable experience throughout the payments journey for both consumers and merchants.
Conduct market research to identify selling possibilities and evaluate customer needs.
Merchantly acquiring, actively seeking out new sales opportunities through cold calling, networking, and social media. Set up meetings with potential clients and listen to their wishes and concerns
Prepare and deliver appropriate presentations on products and services. Negotiate and close deals
Handle complaints or objections
Gather feedback from customers or prospects and share it with internal teams. Create frequent reviews and reports with sales and financial data Requirements. Managing existing client portfolio.
Achieving monthly and quarterly sales targets.
Client servicing and after-sales services.
Signup and assist in onboarding merchants.
Representing SkipCash for events and exhibitions.
Prospect, forecast, and planning of new business opportunities and deals within the company CRM
• Building and maintaining strong, long-lasting customer relationships
• Developing and maintaining an account base, and delivering budgeted revenues as well as exceeding set sales targets.
• Overseeing customer account management, including negotiating contracts and agreements to maximize prot.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Identifying the key decision makers and inuencers within a business and then targeting them.
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders.
Qckly.com is a mobile application developed by Ebdaa Digital Technology. It’s an mobile application which bridges the end user to a total even management solution by connecting to its catering, Setup & Delivery vendors.
Sales Manager -
Mainly responsible for managing client portfolio and signing up new potential vendors. Managed a sales team and was reporting to the product head, Responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business.
• Communicate with the vendors, affiliate networks and partners
• Maintain and develop a strong relationship with assigned verified leads.
• Achieving targets within the set time frame.
• Training new recruits and keeping the sales team updated & motivated.
• Setting up meetings with key companies clients and ensure they onboard the application.
• Give online demonstration to clients on qckly.com in order to handle objections and convince customers to enrol.
• Advising clients on how to increase market share through the application by suggesting marketing solutions.
Bayt.com is a leading job site in North Africa and the Middle East. With more than 31, 000 employers across the MENA region, using Bayt.com's services, candidates can search and apply for jobs in just a few minutes. With a rich and skilled CV library of more than 29 million registered candidates representing all career levels and industries, employers can instantly recruit the best skills. The recruitment platform of Bayt.com is completely trilingual French, Arabic and English. The company was founded in 2000 in Dubai, United Arab Emirates and now has several regional offices, notably in Tunisia, Morocco, Lebanon, , Jordan, Kuwait, Saudi Arabia, Bahrain, Qatar, Abu Dhabi, Dubai.
Relationship Manager -
Was responsible for managing SME & Enterprises client portfolio for the company. Acquisitions of new clients and catering for existing clients were my duty.
•Acquire Companies that have no significant revenue history with Bayt.com by selling Bayt.com’s recruitment products and services.
•Initiate and develop a strong relationship with assigned verified leads.
•Transition customers who previously purchased from bayt.com while maintaining the highest level of customers’ loyalty.
•Determine customers recruitment needs and prepare proposals to sell services that address these needs
•Identify upsell and cross sell by building long term relationships and providing quality customer service.
•Effective manage business in assigned database through a transactional and solution oriented selling approach.
•Give online demonstration to clients on Bayt.com in order to handle objections and convince customers to buy.
Qatar National Bank (QNB) is a Qatari commercial bank headquartered in Doha, Qatar. As of 2014, it is the second largest bank in Africa and the Middle East in terms of assets. It was founded in 1964 and currently has subsidiaries and associates in 27 countries spanning 3 continents.The bank's ownership is evenly divided between the Qatar investment Authority and the private sector.
Mainly responsible for marketing the Retail Bank’s products and services - to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Relationship Officer is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.
•Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
•Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals.
•Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
•To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank.
•Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction.
•To convey customer feedback on products and services including issues faced & enhancements recommended, to the Sales Supervisor.
•Build and maintain strong and effective relationship with customers to achieve goals/objectives.
•Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies
•To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the DSA Supervisor.
•Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank.
•Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc.
•Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
•Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers.
•To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes.
•To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery.
•Ensure compliance to internal service quality standards and compliance to audit requirements.
•To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the DSA channel.
•Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function.
•Maintain thorough knowledge of competitor products, pricing and market activity and ensure that market intelligence is passed on to the DSA Supervisor by active participation in weekly sales meetings.
•Identify related areas for professional development of self.
•Adhere to standards of data protection and confidentiality to safeguard commercially sensitive information.
•Adhere to the Bank’s Dress code, Code of conduct & to maintain high standard of discipline.
Standard Chartered Bank launched in the UAE in 1958.They have the most extensive branch network among foreign international banks with 11 branches, 5 Electronic Banking Units and more than 100 ATMs and CDMs across UAE. Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India. In the UAE, we are one of the leading banks, offering an extensive range of Islamic and Conventional products and services for consumers, local companies, multinationals, corporate and financial institutions.
Business Development Officer -
Being a key member of Employee banking Acquisition Team, the following responsibilities was held by me;
•Listing New Companies & Managing existing companies Payroll accounts
•Meeting set team and branch targets.
•Managing a team with diversed nationalities
•Keeping regular track on Market changes and prices of competitors
•Generating forecast on return on investments
•Providing solutions and services to clients
•Regularly meeting the set targets and play a key part in the team target achievement.
Emirates National Bank of Dubai is the largest banking group in the Middle East in terms of assets, was formed on 16 October 2007 when the shares of Emirates NBD were officially listed on the Dubai Financial Market. The Group has operations in the UAE, the Kingdom of Saudi Arabia, Qatar, the United Kingdom and Jersey (Channel Islands), and representative offices in India, Iran and Singapore.
Senior Relationship Officer -
Currently working as a SRO and focused on selling Personal Banking Products.
•Managing current Clients and portfolio
•Listing and managing company payrolls
•Providing Updated personal banking consultation
•Achieving Targets set targets with the given time span
•Gathering information on competitor products
•Providing customer service and maintaining client relationship
Based at Ikea kiosk for Emirates NBD by a outsource company named Derby Marketing Group. Focused on generating leads on personal finance products and offers.
•Introducing new customers from IKEA to ENBD and providing them with Personal Banking solutions.
•Gathering and compiling market and competitor information and market feedback to support marketing team in product development and promotion.
•Leads generating and cold calling
•Introducing new products to the potential customers in the market and ensure high quality service standards set by the bank is delivered.
•Maintaining corporate relationships with large corporates to promote Personal Banking products and services.
•Training new recruits and continuously motivating them to achieve targets.
•Capacity planning for key accounts in order to generate sales.
•Meeting new prospects as well as existing customers and bringing in sales to achieve individual, team and department target.
•Achieving the set target with the given span of time.
•Converting customers into clients.
•Updating and converting clients for ongoing banking promotions and acquisition offers.
Manufacturer and processor of exquisite handcrafted crystal products, has been in the United Arab Emirates since 1992. Crystal Gallery offers a range of retail and corporate showrooms in strategic locations in the UAE and Gulf Cooperative Council (GCC) countries.
Retail Sales Associate -
Forms part of the Retail Sales Team and personally selected to bring the corporate accounts to generate more sales. Growing the business, Training New recruits & planning, media technology innovation and staff management.
•Introducing New Clients to CG and providing them with Retail & Corporate Solutions.
•Designing new products with customization.
•Cold calling and bring in new sales Opportunities.
•Processing 2D & 3D artwork through CAD files and laser.
•maintaining high quality service standards set by CG & Introducing new products to the potential customers in the market and ensure it is delivered.
•Developing and Conducting Client Presentations and Proposals.
•Special events merchandising (ordering, shipping, displaying) with support of Marketing & Sales
•Development, coordination & decoration of point of sale materials within region. Create send, and follow up all relevant documents to POS for set up.
•Ensure accurate reporting of visits and actions
•Reach sales targets with in the given deadline
As the Asst. Manager Client Relations, I am directly reporting to The Director Business Development. Managing a Team of two and my profile includes the following functions
•Introducing New Clients to IWS and providing them with Web solutions.
•coordinating and developing Events and Promotions.
•Building and managing corporate relationships with IWS corporate to promote solutions and services.
•Contacting and maintaining Client key Accounts.
•Developing and Conducting Client Presentations.
•Project Documentation and Event Management
•Facilitating and providing Clients for events with Better service and solutions.
•Accomplishing tasks by the given time span
Shanghai Banking Corporation is been a Multinational Bank and active for the past 35 years in Sri Lanka.It Holds the major share among the Financial facilities from the total market share in the economy.
•Introducing high net worth individuals to HSBC and providing them with Personal Banking solutions.
•Gathering and compiling market and competitor information and market feedback to support marketing team in product development and promotion.
•Introducing new products to the potential customers in the market and ensure high quality service standards set by the bank is delivered.
•Representing the Bank in Exhibitions / Conferences.
•Building and managing corporate relationships with large corporate to promote Personal Banking products and services.
•Training of the new recruits and continuously motivating them to achieve targets.
•Strengthening and building up relationships with top end management of corporate and organizing promotions.
•Capacity planning for key accounts in order to generate sales.
•Meeting new prospects as well as existing customers and bringing in sales to achieve individual, team and department target.
Stage 1
Subjects : Accounting Business Studies Economics English General Aptitude