Hamed Boutari

o Interfere, Investigate and follow up every return job and report to the Service Manager
o Create and Implement service packages according to the market needs
o Customer satisfaction monitoring; SFU, CSI and Service of Excellence results
o Team monitoring and motivation
o Daily planning of the customer coming into the workshop
o Follow the daily planning of appointments
o Check if all the procedures are reflected by the Service Advisor
o Customer complaint handling

o Body & Paint: Handling Appointment process for B&P Repairs, ensure customer satisfaction by providing the best customer care and quality service & dealing with insurance companies
o Technical advisor
o Customer care support: identify customers expectations, provide the best advice, build a trusting relationship with each individual customer
o Complaint handling: identify the cause of dissatisfaction, then resolve the complaint promptly, show the customer the willingness to help
o Production: understand the production service process; plan, control and monitor the flow of work through the service department to achieve high quality and on-time vehicle delivery
o Ensure that Kodawari rule is applied to all service operations
o Handle insurance claims
o Good knowledge of warranty rules & the knowhow of their implementation
o Daily reporting