Operation Manager
Oriental Computer Integrated Services
Total years of experience :18 years, 6 Months
JAN 2010 - Present General Manager
Oriental Computer Integrated Services, Jordan
Providing leadership and management to the business and fully responsible for the day- to-day running of various departments. Focused on developing programs that deliver efficiencies and playing a leading role in the IT Sector.
Duties:
* Directing various business departments to ensure the smooth running of the company.
* Resolving contractual and commercial issues and disputes.
* Training and leading a large team, providing discipline and performance feedback.
* Developing positive direct relationships with key business contacts.
* Scheduling workload to meet priorities and targets.
* Possessing personality, energy & charisma to inspire, lead and develop staff.
* Analyzing complex data and documentation.
* Involved in the recruitment and mentoring of new staff.
* Responsible for achieving all performance related targets.
* Ensuring that best practice is followed in legality and quality of service.
* Developing and supporting a cross functional culture of continuous improvement.
* Assisting company accountants in the formulation of forecasts and budgets.
* Maintaining excellent relationships with partners, clients, and suppliers.
* Undertaking staff performance reviews.
* Managing Online Software Development project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control and closure.
* Working collaboratively with development team, leading architect and the president to determine technical direction and approach to system design and implementation.
* Creating, managing and tracking project vehicles, including: o Project schedules
o Detailed project plans
o Project scope statements
o Cost estimates
o Resource plans
o Risk and issues logs
o Status reports
Feb 2008 - Jan 2010 Information Technology Director
Oriental Computer Integrated Services Amman, Jordan
Information Technology Director responsible for establishing and directing IT functions . Managed IT budget. Extensive experience in setting IT strategy, IT services outsourcing, vendor management, Cost optimization, team building and customer centricity. As a leader and business partner, contributed remarkably in adding value to the business by implementing wide range of solutions, services, and processes in which business value was boosted in terms of time to market, efficiency and effectiveness, company positioning in the market, and competitive edge excellence. Successful record of creating highly effective IT frameworks, and effectively leveraged IT as a key catalyst for business exponential growth.
Duties: * Implementation of wide range of applications including DMS, Workflow, Archiving, CRM, ERP (HR and Financials), Data Warehouse, Web Portals, Intranet, Contact Center, Online Payments, and Online integration
* Outsourced IT services to external providers, and leveraged 24x7 operational supports.
* Worked with Business Executives to discuss business plans and find IT solutions that support business growth.
* Directed initiatives to improve IT services and capabilities including Process streamlining, and IT operations streamlining.
* Hired IT managers and Sr. managers in areas of systems' operations, Project management, Infrastructure operations management, and quality assurance.
* Developed a distinguished culture for production and support. Empowered the managers with sufficient authorities to deal with the day-to-day operational matters.
* Participated as a key person in all Business Review Meetings whereby both corporate business plans and business KPIs are discussed.
* Vendors' management including review of contracts, governance, and performance.
Oct 2005 - Feb 2008 Business Intelligence
Zain Telecom
Amman, Jordan
Business Intelligence Team Member with experience of designing and implementing data warehouses using custom coding. Experience developing front end applications, BI reporting and database administration. Have worked with Oracle and other databases.
* Member of the data warehouse architecture team that is responsible to create the Business Intelligence reference architecture and implement enterprise data warehouse.
* Create standards and design patterns on data movement, data access, data integration, and other areas in the data warehouse.
* Enable the reference architecture and design solutions for several specific data warehouse issues: enterprise key assignment process, data migration and integration, complete audit and catalog process, data archival strategy, and data analysis for business specific applications.
* Work with business users to define analysis requirements.
* Experience with full development cycle of a Data Warehouse, including requirements gathering, design, implementation, and maintenance.
* Worked with Type 1 and 2 dimensions, Fact Tables, Star Schema design, Operational Data Store (ODS), leveling and other Data Warehouse concepts.
* Create flexible data model design that is scalable, reusable, while emphasizing performance and business needs.
2002 - 2005 B.A. in Computer Information Sciences / Al Zaytonah University, Grade 4.0 ( Excellent)
2001 General Secondary Certification / Al Oroba School, ( Very Good)