Sr Application Support Specialist – Trading & Wealth Management
Royal Bank of Canada
Total years of experience :12 years, 6 Months
Coordinating activities with the QA, Equity/Option Management Teams and Business Support team to ensure the integrity of the production environment activities and performs remediation steps when required.
Support the development of test scenarios / scripts and coordinate / drive client solution testing
Provides guidance with the definition of a defect as a Change Request or bug
Maintain focus on high quality deliverables while working under pressure situations to meet SLA’s of the various applications on the system environment.
Perform morning health checks before market open and make sure systems are available with full capacity with no issues .Verify SOD jobs
Monitor applications Post trading and ensure all EOD jobs executed successfully with no errors.
Manage and support four internal application which includes Straight through processing, Real time funds transfers, Back-end Trade Order management
Resolve production issues and escalate them if required
Ensures that all production application components are up to date and compliant with RBC standards.
Learn the current Project and Portfolio Management system and its integrations with a priority of keeping this knowledge up to date and documented as systems change.
Perform after hours implementations and Post Implementation verifications with Business .
Tools & Technologies: ServiceNow, Urban Code Deployment, Groundworks & Pager Duty,
MS SQL Server, Linux, Windows Server 2012, IBM AIX, IBM Vitria Businessware, Confluence, Catalys, Java, DB Visualizer, Pivotal Cloud Foundry, IBM MQ, KAFKA, XML, tomcat
Aug 2019 - May 2021
Performs L1 and L2 technical and functional support and complex analysis of reported issues, and evaluate alternate business solutions and workarounds to minimize the impacts.
Perform Active monitoring of production activities and performs remediation steps when required.
Supporting business users, functional teams and technical data consumer users, such as providing database information, training users, helping the data search and mining needs, and troubleshooting database related issues.
Supporting applications HiPortfolio and Sattelite Applications
Working with development community for Level 3 incident escalations.
Perform general database support and workarounds, including the daily system health check, batch process monitoring (AutoSys) and issue fixing, and software maintenance along with IT Infrastructure resources.
Log work and effort in support tracking application and work with team and management to reduce recurring issues.
Design and Generate ad-hoc reports required by business and middle office on daily/monthly basis.
Prepare and send out regular communication updates and Post Incident reports.
Creating and maintaining knowledge base for the team, including general system architecture, application production supporting document, good practice, and coding standard and conventions.
Working on functional specification document, participating in defining an optimal solution architecture and design, propose optimal reporting tools.
Follow strictly the company’s rules and procedures to track issues diligently and make changes in production environment properly.
Ensure Issues are identified, tracked, reported on and resolved in a timely manner independently.
Tools & Technologies: Microsoft SQL Server, UNIX, Sybase, AutoSys, Hiportfolio, Service Now, Visual Studio Code, C#
Projects: Jazz World Application, MCA service Platform Consolidation, BIMA services, Product Catalogue management for Jazz World
Launching of Postpaid packages and configuration/re-vamp of their rate plans in the billing system.
In house application development with Java & PLSQL technologies for internal running processes optimization.
Manage new components deployment to ensure the timely and accurate delivery of products and services.
Management and Configuration of CRM, Rating and Billing System (TABS) based on the business requirement.
Perform/coordinate UAT against changes in system and conducting testing for fixes or new deliveries.
Identification of existing issues and taking preventive actions.
Solution Delivery of products/projects with timelines management.
Requirement gathering and discussing with relevant teams to provide optimized solution.
Providing on time Test setup for products/projects and live movement after testing.
Providing support in product/project testing in coordination with development team, configuration changes of products/projects.
Projects: VEON application, Jazz Cash mobile App, Jazz Drive, Post2Pre Customer Consent, KIOSK Implementation
Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues.
Backend development for Applications using PLSQL and disaster recovery testing, ensured business-readiness.
Participated in the overall software development lifecycle, support, code reviews, source control, estimations, demos, build and release management, unit and integration test automation, defining requirements for code style, client/product documentation.
Responsible for development of new products and packages.
• Responsible for development of new functionality in BVS.
• Responsible for Internal Testing and then Conducting UAT with Concerned departments for all changes made against IR and CR.
• Manage new components deployment to ensure the timely and accurate delivery of products and services.
• Management and Configuration of CRM, Rating, Provisioning and Billing System (TABS) based on the business requirement.
• Mediating communication between IT & business users for billing & CRM system changes.
• Launching of Post Paid packages and configuration/re-vamp of their rate plans in the billing system.
• Launching new prepaid packages suggested by Marketing and their configuration at VAS end, and in CRM.
Telecom OSS/BSS Implementation and Operation
Defining and Implementing Business Processes
Managing GAPs and Change Request
Gathering Customer Business Requirements and Converting into Technical details
Performance Auditing and Management,
Technical Project Management
Aug 2012-April 2015
Worked on a Warid project TABS (Telecom Advance Business Solutions) - gained expertise in the development of telecom project, which had more than 1 Million live users.
Developed and supported new CR’s and ASSR’s for different modules like TABS Customer Services (TCS), TABS Resource Management (TRM), TABS Back Office (TBO) and Integration Layer.
Worked with implementation team and provided On-Site development and customer support. Developed new backend Oracle packages, functions, triggers, indexes and synonyms.
Worked on iReport to convert and develop jasper reports for different modules (business, customer services, resource management) from Oracle Form and deploy them on staging server.
Performed debugging, bug-fixation, testing and deployment in Production Environment.
Project: Self Care Portal Mobile App (Android)
Huawei telecom mobile application provided the Self Care services to end users.
Used Web Services to provide FNF services, Call History of 7 days, Balance History (Past due, current balance).
Provided the recharge card service to users (14-digit pin number).
The app secured with login while comparing the IMSI number of sim card for security.
Performed RND and Implementation of web services to massage data in Android App. Sensor Screen Orientation Control and Supporting multiple screens
Technologies: Java/J2EE, XML, JavaScript, PLSQL, JDeveloper, JSF, WebServices, HTML, Hibernate, Eclipse, TOAD for Oracle, Android4.0, SVN
Major responsibilities included developing in house applications of internal use mostly developed in Java.
Data Analyst, Tabulations and problem solving relates to data and relationships among.
Data elements within research studies.
Converting raw data into an electronic format. A technical mind with experience of data programs including SPSS, Quantum, Quanvert, QPS and many more
HONORS 1st div
Two years graduation in computer science with the combination of Maths,Physics and Computer Science. 2nd div
INTERMEDIATE EXAMINATION (2nd div)
SECONDARY SCHOOL EXAMINATION (1st div)