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Hammad Riaz, IT Systems Specialist

Hammad Riaz

IT Systems Specialist·Ammar Bin Ashfaq General Trading

قطر

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 9 أشهر

IT Systems Specialist

سبتمبر 2024 - أبريل 2025

Ammar Bin Ashfaq General Trading

دبي، الإمارات العربية المتحدة

سبتمبر 2024 - أبريل 2025

• Engineered full-stack web applications using React, Node.js, and Python to automate workflows, boosting operational efficiency by 40%.
• Integrated AI/ML models with TensorFlow and scikit-learn for forecasting and classification, reducing processing time by 60%.
• Optimized and maintained SQL databases (1M+ records), enhancing data retrieval speed and reporting accuracy by 20%.
• Built interactive Power BI dashboards to visualize KPIs, delivering actionable insights to support data-driven decisions.
• Deployed and supported ERP (Odoo), and Windows Server Systems, improving collaboration across departments and resolving 50+ IT tickets monthly with a 95% first-contact resolution rate.
• Installed and maintained network infrastructure, including structured cabling, cable management, and troubleshooting, ensuring reliable connectivity and minimal downtime.

مجال الشركة:
تجارة السلع
الدور الوظيفي:
تكنولوجيا المعلومات

Floor Controler

ديسمبر 2021 - أغسطس 2023

Starlink

الدوحة، قطر

ديسمبر 2021 - أغسطس 2023

• Monitored real-time performance for a 200+ member customer service team, ensuring SLA compliance, balanced workloads, and consistent service quality across live chat operations.
• Optimized workforce allocation and chat queues during peak hours, achieving a 30% reduction in wait times and faster response times.
• Conducted daily team briefings on KPIs, updates, and process changes, improving accuracy and overall service consistency.
• Coordinated agent schedules and managed breaks to maintain optimal floor coverage, reducing service disruptions and minimizing downtime.
• Trained, mentored, and provided on-the-spot guidance to new and existing agents, boosting productivity by 15% and improving escalation handling.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الإدارة

Customer Service Representative

سبتمبر 2021 - ديسمبر 2021

Starlink

الدوحة، قطر

سبتمبر 2021 - ديسمبر 2021

• Delivered support through live chat and WhatsApp, handling 150+ weekly customer inquiries and resolving technical and account-related issues with a 98% satisfaction rate while consistently meeting SLAs.
• Resolved complex billing disputes and service interruptions, successfully de-escalating critical issues and converting 80% of escalated cases into positive feedback.
• Improved customer experience by monitoring and optimizing live chat queues, achieving a 30% reduction in wait times and a 20% improvement in response speed during peak hours.
• Ensured service excellence by maintaining high-quality interactions, demonstrating empathy, active listening, and clear communication to build long-term customer trust.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Data Analyst

يونيو 2020 - مارس 2021

Qatar Online

الدوحة، قطر

يونيو 2020 - مارس 2021

• Analyzed customer behavior, sales trends, and website traffic using SQL and Google Analytics, providing insights that drove a 10% increase in online engagement.
• Developed and maintained SQL and Excel KPI dashboards to track conversions, retention, and inventory, saving 10+ hours weekly in manual reporting.
• Optimized product and inventory data for 5, 000+ SKUs, improving search visibility and reducing stockouts by 25% through data-driven insights.
• Delivered actionable recommendations to marketing and product teams by identifying performance gaps and opportunities in customer journey analytics.
• Ensured accuracy and consistency of large datasets, enhancing the reliability of business intelligence used for strategic decision-making.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
تكنولوجيا المعلومات

Data Entry Operator

مارس 2019 - يونيو 2020

Qatar Online

الدوحة، قطر

مارس 2019 - يونيو 2020

• Entered, updated, and maintained accurate product data for 5, 000+ SKUs, ensuring 100% accuracy in inventory and pricing records.
• Processed and verified large datasets in SQL and Excel, supporting reporting accuracy and minimizing errors across multiple business functions.
• Organized and validated customer, sales, and inventory data to ensure consistency, improving data reliability for day-to-day operations.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
إدارية

التعليم

Middlesex University

أبريل 2025

أبريل 2025

بكالوريوس، Information Technology

الإمارات العربية المتحدة

المعدل التراكمي (نقاط): 3.83 من 4

المعدل التراكمي (نقاط): 3.83 من 4

I completed a comprehensive program in Information Technology with a focus on artificial intelligence, full stack development, defensive security, and applied project work. My AI studies involved machine learning, natural language processing, and predictive modeling using Python libraries such as TensorFlow and scikit-learn. In full stack development, I designed and built web applications using React, Node.js, and SQL databases, ensuring scalability and seamless integration between front-end and back-end systems. The defensive security module strengthened my understanding of cybersecurity frameworks, encryption, and penetration testing, while my undergraduate project combined AI and full stack development to deliver a practical solution to a real-world problem. This degree gave me both the technical expertise and the problem-solving skills to bridge software engineering, data analysis, and system security in professional environments.

NCC

يناير 2024

يناير 2024

دبلوم عالي، Software Engineering

قطر

المعدل التراكمي (نسبة مئوية): 56%

المعدل التراكمي (نسبة مئوية): 56%

I completed a diploma in Computing that built a strong foundation in software development, databases, web technologies, and cybersecurity. My studies included analysis, design, and development of software systems, along with a computing project that strengthened my ability to plan, implement, and evaluate technical solutions. I gained hands-on experience in database design and development, as well as building dynamic websites with interactive functionality and responsive design. The information systems analysis module provided a structured approach to evaluating business and technical requirements, while network security and cryptography gave me practical knowledge of encryption methods, secure protocols, and defense strategies against cyber threats. This program provided me with a balance of technical and analytical skills that prepared me for higher-level study and professional IT roles.

Skills

Server Hardware

Expert

Hardware

Expert

Networks

Expert

Neural Networks

Expert

Artificial Intelligence

Expert

INFORMATION TECHNOLOGY

Expert

FULL STACK DEVELOPMENT

Expert

FLUX REACT JS

Expert

NODE JS JAVASCRIPT LIBRARY

Expert

PYTHON PROGRAMMING LANGUAGE

Expert

ARTIFICIAL INTELLIGENCE

Expert

TENSORFLOW

Expert

SCIKIT LEARN PYTHON PACKAGE

Expert

FORECASTING

Intermediate

DECISION MAKING

Intermediate

CYBERSECURITY

Expert

NETWORKING

Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
غيت هاب
غيت هاب
انستغرام
انستغرام

اللغات

الانجليزية

متمرّس

الأوردو

اللغة الأم

الهندية

متوسط

التدريب و الشهادات

الشهادات
System Administration by Microsoft
Aug 2025
Troubleshooting Common PC Issues for Users
Aug 2025
AI in Risk Management and Fraud Detection
Aug 2025
Automation with Python and PowerShell for IT and Cybersecurity
Aug 2025
IT Service Desk Customer Service Fundamentals
Aug 2025
IT Security Foundations Network Security
Aug 2025
Building Business Relationships
Aug 2025
AWS Certified Cloud Practitioner CLFC02 Cert Prep 2 Security and Compliance
Aug 2025
Building a Server with TypeScript and GraphQL
Aug 2025
Advanced Software Engineering; Database Management; Advanced System Engineering and Networking.
Advanced Diploma in Software Engineering
Nov 2023

الهوايات والاهتمامات

Listening To Music