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تم إلغاء حظر المستخدم بنجاح
راجيش LACHMAN, Sales Officer

راجيش LACHMAN

Sales Officer·First Abu Dhabi Bank

الإمارات العربية المتحدة

بكالوريوس, Administration And Commerce

الخبرة العملية

مجموع سنوات الخبرة: 27 سنوات, 10 أشهر

Sales Officer

نوفمبر 2025 - حتى الآن

First Abu Dhabi Bank

دبي، الإمارات العربية المتحدة

نوفمبر 2025 - حتى الآن

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Contact center Agent /Sales officer

نوفمبر 2025 - يناير 2026

Century Bank Broker-

دبي، الإمارات العربية المتحدة

نوفمبر 2025 - يناير 2026

• Provided operational support to sales and call center teams, processing 35+ customer requests daily while maintaining 95%
service accuracy.
• Coordinated with sales teams to track leads and applications, contributing to 100% target tracking and improving follow-up
efficiency.
• Managed 70-80 inbound/outbound calls daily, resolving customer issues with 90%+ first call resolution and high service quality.
• Prepared daily and weekly operational reports for management, ensuring 100% accurate documentation and timely updates.
• Ensured compliance with banking policies during transactions, maintaining zero compliance breaches and 95% process accuracy.
• Supported onboarding and coordination to improve team workflow efficiency.

مجال الشركة:
البنوك

Client Mortgage Advisor

نوفمبر 2024 - أكتوبر 2025

Square Real estate & Mortgage Company--

دبي، الإمارات العربية المتحدة

نوفمبر 2024 - أكتوبر 2025

• Managed end-to-end mortgage documentation, ensuring full compliance with internal and banking partner Standards.
• Assisted clients in understanding income, credit scores, and property details to recommend suitable mortgage products.
• Explained fixed and floating interest rates, ensuring 95% client understanding and satisfaction.
• Handled KYC and documentation for all clients, maintaining zero compliance errors during audits.
• Coordinated with credit teams to verify approvals and ensure loan disbursement within SLA timelines.
• Resolved client queries promptly, Supported loan disbursement processes, contributing to monthly mortgage target.

مجال الشركة:
العقارات

Senior Customer Service Advisor- contact center/Branch

أغسطس 2023 - يوليو 2024

First Abu Dhabi Bank (FAB),

دبي، الإمارات العربية المتحدة

أغسطس 2023 - يوليو 2024

• Acquired new clients and expanded insurance and retail banking product penetration, contributing to revenue growth.
• Managed inbound and outbound calls with a focus on complaint resolution, surpassing service quality benchmarks. Proactively
collaborated with cross-functional teams to streamline client onboarding processes, reducing average onboarding time by 15%
and improving overall customer experience.
• Collect and verify KYC documents (ID proof, address proof, income documents, bank statements)
◦ Ensure compliance procedure
is as per UAE central bank .
• Identify discrepancies and coordinate with customers for corrections within Tat.
◦ Generate leads through outbound calls, and
customer referrals.
◦ Explain loan features, eligibility criteria, interest rates, and repayment terms to customers.
• Convert existing bank customers and new prospects into loan customers .Follow-up with prospective clients to ensure high
conversion rates .Maintain and update CRM records for tracking conversions.
• Source and process balance transfer cases from other banks. Coordinate with credit and operations teams for faster processing.

مجال الشركة:
البنوك

Customer Service Advisor

أغسطس 2022 - فبراير 2023

Royal Bank of Canada

Toronto، كندا

أغسطس 2022 - فبراير 2023

My primary responsibilities involve:
•Focus on helping clients by responding emphatically to a variety of questions, assisting with a myriad of banking solutions and resolving concerns as a first point of contact.
•Proactively engaging with the RBC Clients through various communication channels to deliver outstanding customer service experience
•Educate & assist clients with the usage of RBC digital capabilities
•Manage risks by adhering to compliance routines and processes to safeguard the clients and RBC standards

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service / call center

يونيو 2014 - ديسمبر 2021

AXA Insurance Gulf B.S.C.---

دبي، الإمارات العربية المتحدة

يونيو 2014 - ديسمبر 2021

• Managed end-to-end customer service for motor, home, and travel insurance policies, including queries and claims-related
support.
• Resolved customer issues within defined SLAs, achieving 90%+ first contact resolution (FCR).
• Monitored and tracked customer cases through CRM, ensuring timely follow-ups and closure within TAT.
• Processed insurance applications and service requests in line with regulatory and internal compliance standards.
• Handled high-volume inbound/outbound interactions while maintaining consistent service quality KPIs.
• Supported policy retention and cancellation handling, minimizing churn through effective communication.
• Conducted product/process training sessions, improving team service quality and knowledge levels.
• Led customer feedback initiatives, contributing to 10% improvement in customer satisfaction (CSAT).
• Arrange training on regular basis for upgrades in products sold by company and changes to be done regarding cancellations
or retentions on existing portfolio of client .When working with challenging clients, continually kept the work ethics and
professionalism in check.

مجال الشركة:
التأمين
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Client Servicing Executive

فبراير 2008 - يونيو 2014

Etisalat – Yellow Pages

دبي، الإمارات العربية المتحدة

فبراير 2008 - يونيو 2014

I was responsible for sustaining a portfolio in excess of US$ 400, 000, my role primarily focused on SMEs to Large Multi-National Groups and Public Sector setups across the UAE (targeting half to full page ads per client). Apart from significant sales & account management activity, the following tasks form the core of this role:
•Lead generation by researching company profiles to understand client needs & accordingly formulate presentations and proposals to existing as well as new clients on annual basis
•Actively involved with the production team on ad-campaign designs and layouts considering the artworks submission deadlines set by the management team
•Formulate and implement additional revenue producing services such as online advertising which maximizes the scope of media coverage for existing and potential clients
•Apply strategic account management practices to collaborate & achieve individual and team revenue targets on monthly and yearly basis

مجال الشركة:
النشر والتوزيع
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Client Servicing Executive /Sales supervisor

مايو 2008 - فبراير 2014

Etisalat / Al Ghurair Printing & Publishing

دبي، الإمارات العربية المتحدة

مايو 2008 - فبراير 2014

• Managed a client portfolio worth USD 150, 000, overseeing the full sales cycle from lead generation to client retention.
• Online channel and print media sales. Increased client spending and advertising reach through strategic upselling and
personalized campaign support. Coordinated with internal teams to ensure timely campaign execution and maintain high client
satisfaction.
• Led sales team to drive revenues and new business development, securing accounts across diverse sectors.
• Trained team members on sales techniques and customer service best practices.
• Built strong relationships with clients to promote company products and services.

مجال الشركة:
الاتصالات والشبكات

Sales Supervisor

مايو 2002 - فبراير 2008

ATN MEDIA FZ LLC - Al Ghurair Enterprise

دبي، الإمارات العربية المتحدة

مايو 2002 - فبراير 2008

Key responsibilities included:
•Selling advertising solutions and driving sales across multiple platforms for an in-house publication
•Planning quarterly & yearly sales goals for the Sales team department

مجال الشركة:
الإعلان
الدور الوظيفي:
المبيعات

Sales Executive

مايو 1997 - مايو 2002

Gulf Trading and Refrigeration Co - Juma Al Majid Group

دبي، الإمارات العربية المتحدة

مايو 1997 - مايو 2002

Operating as a GULFCO representative and actively maximizing the sales business in designated areas. Responsibilities included:
•Identify selling prospects by evaluating customer needs
•Relationship management with all relevant stakeholders such as Hypermarkets, Convenience stores and vendors

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
المبيعات

التعليم

University of Mumbai

يونيو 1996

يونيو 1996

بكالوريوس، Administration And Commerce

الهند

Skills

Profiles
Expert
Profiles
Expert
Production
Expert
Production
Expert
Mail
Expert
Mail
Expert
Marketing
Expert
Marketing
Expert
Online Advertising
Expert
Online Advertising
Expert
SALES
Expert
SALES
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DELEGATED AUTHORITY
Expert
DELEGATED AUTHORITY
Expert
LEAD GENERATION
Expert
LEAD GENERATION
Expert
ONLINE ADVERTISING
Expert
ONLINE ADVERTISING
Expert
PLANNING
Expert
PLANNING
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
REFRIGERATION
Expert
REFRIGERATION
Expert
Profiles
Expert
Profiles
Expert
Production
Expert
Production
Expert
Mail
Expert
Mail
Expert
Marketing
Expert
Marketing
Expert
Online Advertising
Expert
Online Advertising
Expert
BANKING
Intermediate
BANKING
Intermediate
ANTI MONEY LAUNDERING
Intermediate
ANTI MONEY LAUNDERING
Intermediate
CLAIMS PROCESSING
Intermediate
CLAIMS PROCESSING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
MORTGAGE LOANS
Intermediate
MORTGAGE LOANS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate

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