Strategy and Performance Specialist
Ministry of Education
Total years of experience :18 years, 2 Months
• Work with management team to formulate and update the information related to MOE Strategic Plan, operational projects and communicate projects status and issues to the upper management
• Monitoring plan progress, identify Key Performance Indicators (KPI’s), gather results to be incorporated into the strategic plans and ensure realistic and challenging target KPI’s are set .
• Prepare reports and make specific recommendations concerning the developments of initiatives, targets, work steps and the overall reporting mechanism .
• Provide training and advice as needed to MOE personnel in the development of KPIs, strategy maps and overall implementation of new systems (e.g. PMO and Balance Scorecard).
• Help in conducting special studies and research as requested Updating information, project management and problem solving for the School year Committee.
• Facilitated and assisted in the establishment of the Performance Management Office and definition of the guidelines and procedures that needs to be followed
• Build the quality management system QMS ISO 9001:2008 and maintain its effectiveness
• Train the assigned teams on quality and excellence concepts and monitor their performance on the field
Write the Submission Document for the local EFQM Excellence Award and prepare the departments for the site visits and assessment questionnaires
• Applying the requirements of Emirates Program for Excellence government Services (Service Management).
• Set and customize methodologies and standards for business processes documentation and improvement,
• Restructuring for high and Low-level business processes.
• Supervise the documentation in terms of business flow and ARIS documentation standards,
• Supervise the implementation of the enhanced business processes.
• Updating and putting the related KPI’S for the processes and measuring it and prepare the report with the results.
• Conduct trainings and awareness sessions for MCYCD employees on Business Process Management concepts and ARIS.
• Participating in setting the project standards and methodology
• Putting the required Methodology for Data collection and validation
• Analyzing collected data and calculating the results.
• Advisory on ARIS Enterprise Architecture
• Support the overall project governance for process modeling
• Delivery of training and awareness sessions
• Engage process owners and end users to ensure involvement in programme
• Re-engineering of business processes and designing streamlined processes using ARIS capabilities through eliminating zigzag, non-value adding functions, high cost, long time, negative interfaces and redistributing authorities over staff. Established Quality Management System and working on modernizing of business process, promotion of paperless process, elimination of loophole, and to ensure process meet best practices and international standards as ISO-9001:2008.
• Manages and lead several core process improvement project initiatives that entailed understanding current state operations, analyzing and defining new business processes.
• Implement and establish Quality Management System Conducts internal audits measuring compliance with the company’s policies and procedures. Audit functions include, examining, evaluating and monitoring the adequacy and effectiveness of internal controls and procedures regarding quality assurance and ISO - 9001:2008 standards.
• Developing Key Performance Indicator needed to monitor and measure the processes effectiveness and efficiency using Cubes Application.
• Setting up the convention manual for modeling the processes and make sure that all processes are being designed along with strategic objective, responsible to create, maintain and continually improve ARIS Database and to provide ARIS training for beginners and advanced level.
• Use Quality Improvement Tools/Problem Solving Techniques to insure optimum sustainability of the continual improvement process.
• Develop and design all workflow system needed to build a new application / software.
ARIS administrator and advisor.
• Provide Professional training on the use of ARIS, process modeling techniques and corporate modeling standards.
• Interview Process owners and conduct workshops to identify AS-IS situation and develop feasible improvement measures.
• Apply process improvement methodology on the client organizational structure utilizing BPMN and EPC diagrams.
• Design proposed To Be concept.
• Optimize existing business processes through simplify, combine, and/or eliminate non-value added processes/ steps.
• Develop new business process,
• Establish, maintain and implement management system in compliance with the recognized reference international standards and Excellence Program (EFQM) requirements.
• Define Key Performance Indicators (KPIs) for the processes.
• Establish a measurement system for process performance and measure process performance against the defined Key Performance Indicators.
Master of Quality Management at University of Wollongong in Dubai in order to enhance my skills and knowledge of quality management like QMS and EFQM and Service Management and Statistical Control.
Training for 3 months at ARAL Factory for aluminum profiles
