IT Technical Manager
Fastrabbit
Total years of experience :15 years, 6 Months
- Strong and tested project management skills, including sponsor and risk management.
-Understanding of IT missions and operations in other areas of Information Technology.
- Understands the client and the client's needs; provides realistic expectations
-Satisfaction standards and actively monitors client satisfaction. Knowledge of organization's method
- Experienced with coordinating weekly office moves as well as complex cloud and compute center
- Strong technical background, with thorough knowledge of IT infrastructure solutions.
-IT Product Branding & Value Distributing
Presales and products Cycles Plans
-Technology Research and Developments.
-Internal Technical department Roles & Policy.
-Project, plan, design, installation & Configuration.
-KPI Customers satisfactions result.
Define Project Scope, Goal and deliverable.
-Working on Sites Survey.
-Working on Designing & Planning (Exchange Server, Backup Solutions,
-Firewalls, Windows An Expert Level).
-Working on Customers Recommendations and IT Consulting.
-Working on Installation, Configurations, Testing Processes.
-Working on Documentations & Customer Satisfactions.
1-Effectively manage large amounts of incoming calls
2-Generate sales leads
3-Identify and assess customers’ needs to achieve satisfaction
4-Build sustainable relationships of trust through open and interactive communication
5-Provide accurate, valid and complete information by using the right methods/tools
6-Meet personal/team sales targets and call handling quotas
7-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
8-Keep records of customer interactions, process customer accounts and file documents
9-Follow communication procedures, guidelines and policies
10-Take the extra mile to engage customers
BCS Of computer science