Application Support Specialist
Masraf Al Rayan
Total des années d'expérience :16 years, 6 Mois
Payments: SWIFT Administrator
• SWIFT Messaging Management: Oversee the configuration, maintenance, and efficient operation of SWIFT messaging systems.
• Troubleshooting and Issue Resolution: Proficiently identify and resolve technical challenges related to SWIFT messaging.
• System Upgrade and Maintenance: Plan and execute system upgrades, patches, and maintenance activities.
• Disaster Recovery and Business Continuity: Develop and maintain robust disaster recovery plans.
• Reports and Vendor Management: Generate reports for compliance and audits while effectively managing vendor relationships and technology solutions.
Anti-Money Laundering: AML Systems Support Specialist
• Comprehensive Application Support: Provide expert support for AML systems, including Anti-Money Laundering modules (AML), Name Screening modules (KYC), and Transaction Naming Screening (Embargo).
Branch Automation: Branch Automation Specialist
• Full Application Support: Deliver comprehensive support for branch applications, including cashier systems, clearing checks systems, and signature systems.
• Process Optimization: Streamline branch operations through the effective utilization of automation tools, enhancing efficiency and customer experience.
• System Integration: Ensure seamless integration of branch systems for a cohesive and efficient workflow.
Credit Bureau: Credit Reporting Analyst
• Credit Reporting Agency Support: Play a key role in supporting credit reporting agencies by generating credit reports and analyzing data to aid informed decision-making.
• Data Analysis: Utilize data analysis skills to extract valuable insights from credit-related information, contributing to risk assessment and creditworthiness evaluation.
Document Tracking: Document Tracking Specialist
• Central Operations Support: Provide full support for the document tracking system used by central operations, ensuring the efficient management of critical documents.
• Data Integrity: Ensure the accuracy and security of document-related data, supporting the organization's overall objectives.
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Microsoft OS, Laptops, PCs and Printers.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Receiving, logging and managing calls and incidents from internal staff via telephone, email and Help Desk System.
• Maintaining an Asset Database and track changes.
• Document Problems and their solutions for future reference. Prepare and maintain a Frequently Asked Question (FAQ) document for users’ reference.
• Provide training in systems use and access as and when required.
• To arrange for external technical support where problems cannot be resolved in house.
• Create and test desktops/laptops images.
• Work multiple technologies like: IP telephone technologies and Blackberry Enterprise Service.
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Microsoft OS, Laptops, PCs and Printers.
• Work with Active Directory Servers: Manage domain by installing Active Directory, Administer logon users and groups, create and implement all security group policies.
• Work with Exchange servers: Administer exchange servers, work with Microsoft forefront software to secure and filter all mails.
• Work with software maintenance solution: install windows software update server (WSUS), maintain server, configure schedule and integrate WSUS with AD.
• Document Problems and their solutions for future reference. Prepare and maintain a Frequently Asked Question (FAQ) document for users’ reference.
• One of the team who wrote all IT policies, procedures and process documents.
• Provide training in systems use and access as and when required.
• Work with IP telephone technologies: Register and configure Cisco IP telephone.
Bachelor in Computer Science from Mutah University