Hamza Ben Gaied

Responded to customer inquiries through phone, email, social media, and face
to-face interactions.
Provided accurate information regarding training programs and enrollment
procedures.
Assisted customers throughout the enrollment process, ensuring a positive
customer experience.
Resolved client concerns and addressed questions in a professional and timely
manner.
Built and maintained strong customer relationships through effective
communication and follow-up.
Maintained customer records and updated information within CRM systems.
Collaborated with internal departments to ensure efficient service delivery and
customer satisfaction.

Managed administrative documentation, correspondence, and record-keeping activities.
Prepared reports, presentations, and business documents for management and staff.
Maintained organized filing systems and confidential company records.
Assisted with scheduling, internal coordination, and day-to-day office operations.