Hamza Elmahi

• Diagnostic and troubleshooting of earthmoving machinery related to the
hydraulic, engine, and transmission systems, as well as more thorough
inspections using preventive maintenance.

• Troubleshooting and Diagnostic of Volvo Construction Equipments fleet
associated with Engine, Transmission and Hydraulic system, plus make a
More Care inspection with Preventive Maintenance.
• Monitor the fleet of Volvo Construction Equipments by selecting the
appropriate spare parts and provide technical support.

• Selling for all CASE IH products by provide an agricultural solution.
• Assist for choosing the correct agricultural equipments as the applications.
• Prepare a Presentation for products by providing the features and benefits.
• Support sales executives with solution selling into prospect account base.
• Model the financial business case associated with each sales opportunity.
• Successfully match customer claim/requirements to proposed solutions.
• Manage all technical aspects of RFP / RFI responses.
• Collect and document from competitors.
• Effectively communicate client needs to the R&D teams for future product

• Analyze and manage the Aftermarket penetration for the parts and
service business of the customers.
• Continuously improved Sales Argumentation.
• Technical Documentation.
• To assist the CSR with gathering customer data.
• Sales Document/ Marketing Material that includes relevant competitor
Information.

• Being the main service market commercial interface between the dealer
and the customers.
• Sell as much of products and services as possible to the machine
owners, after the point of purchase.
• Gather customer feedback on dealer and machine performance
• Gather and report back market intelligence in the area of Aftermarket
• Assist with/handle Commercial Goodwill Requests
• Techline process/ follow-up on old technical problems

• Gained sufficient experience in determining the mechanical faults in Volvo
products line.
• Skillful to use Volvo diagnostic system (VCADS, MATRIS).
• Travelling to visit potential clients.
• Making technical presentations and demonstrating how a product
will meet client needs.
• Can identify a customer needs potential optimization.
• Providing pre-sales technical assistance and product education .