Service Manager
EXPERT AUTO CENTERS
Total years of experience :19 years, 4 Months
*Manage 7 locations
*Make the purchasing decision for all locations
*Manage the advertising
*Manage sales and service teams
*Attend industry conventions to keep abreast of market, products, and trends
*Fleet account sales, Buyer purchases
*Ensure customer satisfaction, employee safety, OSHA compliance
2007-2010 ATS Brokerage: Palos Hills, Illinois
Senior Account Manager
❖ Generated and Retained hundreds of clients
❖ System reorganization to promote sales teamwork
❖ Created effective relationships with Shippers, Brokers, Carriers, and Customers
❖ Coordinated timely, effective shipments
❖ Thorough knowledge of online transaction management system
❖ Setup up pickup and delivery appointments for carriers.
❖ Managed carrier-broker agreement contracts
❖ Tracked shipments, ensured timely pickups and deliveries
❖ Self-assumed 24hr dispatch service via cell forwarded calls
❖ Bid on contracts
2005-2007 QUICK SERVICE MOBILE SOLUTIONS: Chicago, Illinois
Salesman
❖ Top salesman, Midwest Region T-Mobile, 2006
❖ Recruited and trained 18 employees
❖ Customer sales / relations, Supplier management
❖ Created and maintained friendly, low stress workplace
University of Illinois at Chicago Bachelor of science: Management GRADUATED: Fall 2011
