Hamza Jagtai

● Oversight of patient management objectives & incident escalation process.

● Convey clinical, technical, & financial patient issues to appropriate support group.

● Steer data collection efforts oriented towards improving client experience by using call logs.

● Providing both in-person and remote support by answering inquiries and concerns.

● Assisting patients with booking/canceling appointments.

● Providing online support for issues regarding the online booking.

● Facilitate weekly and monthly meetings via sending meeting invitations with their agenda, as well as taking meeting minutes.

● Create files for new staff and guide them through the process of attending orientations in various departments.

● Arrange interviews for potential candidates.

● Coordinate with enterprise executive board & administration to lead digital strategy management.

● Ensure web-content, documents, & resources for both internal & external use are consistent with departmental governance policy.

● Assist with organizing workflow during all phases of events; This includes creating feedback questionnaires, registering attendees, and oversight of optimum workflow at times of events.

● Facilitating meetings and taking meeting minutes at the CEO office.

● Coordinated with professors of the School of Humanities to enhance teaching and testing methods for students.

● Conveyed performance reports to professors via meetings and digital records in Blackboard Education Systems.

● Provided weekly office hours to offer extensive feedback to students on assignments and projects.

● Liaised with department leadership, educators, and students to ensure course learning methods are effective.