Hamza Javed

Managed client relationships and promoted courier services to generate sales, handled customer inquiries, coordinated shipments, and ensured timely delivery while maintaining customer satisfaction and achieving sales targets.

Identify and acquire new business clients including retailers, offices, corporate clients, and e-commerce
sellers
• Promote courier services such as document delivery, parcel delivery, cash-on-delivery (COD), and bulk
shipments
• Conduct regular field visits to assigned areas to generate leads and close sales
• Explain service features, pricing structures, delivery timelines, and coverage areas to potential clients
• Develop and maintain long-term relationships with customers to ensure repeat business
• Achieve assigned daily, weekly, and monthly sales targets
• Coordinate shipment pick-ups with operations and dispatch teams
• Handle customer inquiries, service requests, and basic complaints professionally
• Perform market research and monitor competitors pricing and services
• Prepare and submit daily visit reports and sales performance updates
• Assist in account opening documentation and payment follow-ups

• Handling inbound online leads and promptly reaching out to potential customers
• Understanding clients moving needs and providing tailored relocation solutions
• Coordinating residential and office relocations with efficiency and care
• Building trust with customers through clear communication and personalized service
• Converting leads into successful sales by presenting suitable service packages
• Collaborating with operations and logistics teams to ensure smooth service delivery
• Following up with clients to ensure satisfaction and gather feedback
• Maintaining accurate records of customer interactions and sales progress
• Meeting monthly sales targets while maintaining high customer satisfaction
• Adapting quickly to different customer requirements and providing timely support

• Received customer leads via email and the customer service department, following up promptly
• Contacted customers to schedule appointments and discuss their product needs
• Delivered mattresses and other products to customer locations, ensuring timely and safe arrival
• Presented MoltyFoam products, such as mattresses and pillows, tailored to customer preferences
• Closed sales on-site by assisting customers in selecting the right products
• Collected payments from customers and ensured all transactions were processed and handed over to the
company
• Almost 10x growth in 4 years in Revenue (1 million to 12 million) with existing resources.
• Maintained strong customer relationships, providing after-sales support and handling any follow-up
queries
• Achieved sales targets through excellent customer service and product knowledge
• Collaborated with the team to streamline delivery processes and ensure customer satisfaction
• Ensured all sales records were accurately updated and submitted in a timely manner

Handled customer inquiries via calls, emails, and chat, resolved complaints efficiently, maintained customer satisfaction, and coordinated with internal teams to ensure smooth service and timely issue resolution.

Assisted customers with product and service inquiries, generated sales through effective communication, maintained strong client relationships, handled complaints and order processing, and achieved customer satisfaction and sales targets in a fast-paced environment.

• Handled 150-200 inbound customer calls daily, providing support for new connection orders and
resolving technical/service-related complaints
• Delivered efficient and empathetic customer service, ensuring high satisfaction and quick resolution
times
• Accurately logged and tracked customer issues to streamline follow-ups and internal communication
• After 1.5 years, transitioned into outbound sales calls, promoting PTCL broadband and landline
packages
• Successfully converted leads into sales by understanding customer needs and offering suitable solutions
• Maintained knowledge of current packages, promotions, and technical procedures to assist customers
effectively
• Worked closely with technical support and installation teams to ensure smooth service delivery
• Contributed to team sales targets and improved customer retention through proactive engagement
• Built long-term rapport with customers by consistently providing helpful and professional support