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تم إلغاء حظر المستخدم بنجاح
Hamza Javed, Sales And Customer Service Executive

Hamza Javed

Sales And Customer Service Executive·WF Integral Express Service

باكستان

دبلوم, Electrical Technology.

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 6 أشهر

Sales And Customer Service Executive

فبراير 2026 - حتى الآن

WF Integral Express Service

لاهور، باكستان

فبراير 2026 - حتى الآن

Managed client relationships and promoted courier services to generate sales, handled customer inquiries, coordinated shipments, and ensured timely delivery while maintaining customer satisfaction and achieving sales targets.

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

Sales Executive-Courier Services

يناير 2026 - حتى الآن

WF Integral Express services

لاهور، باكستان

يناير 2026 - حتى الآن

Identify and acquire new business clients including retailers, offices, corporate clients, and e-commerce
sellers
• Promote courier services such as document delivery, parcel delivery, cash-on-delivery (COD), and bulk
shipments
• Conduct regular field visits to assigned areas to generate leads and close sales
• Explain service features, pricing structures, delivery timelines, and coverage areas to potential clients
• Develop and maintain long-term relationships with customers to ensure repeat business
• Achieve assigned daily, weekly, and monthly sales targets
• Coordinate shipment pick-ups with operations and dispatch teams
• Handle customer inquiries, service requests, and basic complaints professionally
• Perform market research and monitor competitors pricing and services
• Prepare and submit daily visit reports and sales performance updates
• Assist in account opening documentation and payment follow-ups

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

Customer Sales Executive

يناير 2025 - مايو 2026

Moveit,

لاهور، باكستان

يناير 2025 - مايو 2026

• Handling inbound online leads and promptly reaching out to potential customers
• Understanding clients moving needs and providing tailored relocation solutions
• Coordinating residential and office relocations with efficiency and care
• Building trust with customers through clear communication and personalized service
• Converting leads into successful sales by presenting suitable service packages
• Collaborating with operations and logistics teams to ensure smooth service delivery
• Following up with clients to ensure satisfaction and gather feedback
• Maintaining accurate records of customer interactions and sales progress
• Meeting monthly sales targets while maintaining high customer satisfaction
• Adapting quickly to different customer requirements and providing timely support

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
المبيعات

Customer Sales Executive-Molty foam

سبتمبر 2020 - مايو 2026

Master group of industries,

لاهور، باكستان

سبتمبر 2020 - مايو 2026

• Received customer leads via email and the customer service department, following up promptly
• Contacted customers to schedule appointments and discuss their product needs
• Delivered mattresses and other products to customer locations, ensuring timely and safe arrival
• Presented MoltyFoam products, such as mattresses and pillows, tailored to customer preferences
• Closed sales on-site by assisting customers in selecting the right products
• Collected payments from customers and ensured all transactions were processed and handed over to the
company
• Almost 10x growth in 4 years in Revenue (1 million to 12 million) with existing resources.
• Maintained strong customer relationships, providing after-sales support and handling any follow-up
queries
• Achieved sales targets through excellent customer service and product knowledge
• Collaborated with the team to streamline delivery processes and ensure customer satisfaction
• Ensured all sales records were accurately updated and submitted in a timely manner

مجال الشركة:
الإنتاج الصناعي

Customer Service Executive

يناير 2025 - فبراير 2026

Moveit

لاهور، باكستان

يناير 2025 - فبراير 2026

Handled customer inquiries via calls, emails, and chat, resolved complaints efficiently, maintained customer satisfaction, and coordinated with internal teams to ensure smooth service and timely issue resolution.

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات

Customer Service Representative and Customer Sales Officer

أبريل 2017 - ديسمبر 2019

PTCL

لاهور، باكستان

أبريل 2017 - ديسمبر 2019

Assisted customers with product and service inquiries, generated sales through effective communication, maintained strong client relationships, handled complaints and order processing, and achieved customer satisfaction and sales targets in a fast-paced environment.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Customer Services Representative & Customer Sales Officer

أبريل 2017 - ديسمبر 2019

PTCL,

لاهور، باكستان

أبريل 2017 - ديسمبر 2019

• Handled 150-200 inbound customer calls daily, providing support for new connection orders and
resolving technical/service-related complaints
• Delivered efficient and empathetic customer service, ensuring high satisfaction and quick resolution
times
• Accurately logged and tracked customer issues to streamline follow-ups and internal communication
• After 1.5 years, transitioned into outbound sales calls, promoting PTCL broadband and landline
packages
• Successfully converted leads into sales by understanding customer needs and offering suitable solutions
• Maintained knowledge of current packages, promotions, and technical procedures to assist customers
effectively
• Worked closely with technical support and installation teams to ensure smooth service delivery
• Contributed to team sales targets and improved customer retention through proactive engagement
• Built long-term rapport with customers by consistently providing helpful and professional support

مجال الشركة:
الاتصالات والشبكات

التعليم

Punjab Board Of Technical Education Lahore.

أكتوبر 2020

أكتوبر 2020

دبلوم، Electrical Technology.

باكستان

Punjab Board of Technical Education Institute

يناير 2020

يناير 2020

الثانوية العامة أو ما يعادلها، Electrical Technology

باكستان

Punjab University

يناير 2016

يناير 2016

بكالوريوس، Art

باكستان

Govt Islamia College Railway Road Lahore

سبتمبر 2014

سبتمبر 2014

الثانوية العامة أو ما يعادلها، Art

باكستان

Govt Islamia College Railway road

يناير 2014

يناير 2014

الثانوية العامة أو ما يعادلها، Art

باكستان

Najaf Ideal High School

يناير 2012

يناير 2012

الثانوية العامة أو ما يعادلها، science

باكستان

Skills

Communication Skills
Expert
Communication Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Management
Expert
Management
Expert
Teamwork
Expert
Teamwork
Expert

اللغات

الانجليزية
متوسط

الهوايات

  • Communication skills development, customer interaction, teamwork, problem-solving, and learning new
    Achieved customer satisfaction targets, recognized for excellent communication skills, and consistently met service performance goals.