Professional Driver
Self- Employed
Total years of experience :22 years, 8 Months
Transport passengers
Leading and motivating the entire transport team and responsible for looking after 25 vehicles which run on a 24 hour basis on call out of hours and at weekends.
Duties:
• In charge of the day to day operations of the transport department.
• Efficiently managing a team of drivers and vehicles.
• Responsible for all of the dispatching, routing, and tracking of delivery vehicles.
• Ensuring company compliance of all transport policies, legislation and procedures.
• Managing, monitoring and developing a team of drivers and line managers.
• Involved in strategic development and strategy making.
• Being the first point of contact for all drivers.
• Making sure that all transport fleet vehicles are properly maintained and serviced.
• Arranging for the induction and training off all new staff.
• Regularly liaising with the delivery manager to ensure a smooth running .
•Developing and nurturing customer relationships.
•Maintaining accurate administrative records.
•Organizing vehicle checks.
•Identifying operational issues, potential problems and opportunities.
•Resolving and managing queries and complaints courteously and efficiently.
•Appraising staff performance and also taking disciplinary measures when required.
•Ensuring all site and customer objectives are achieved.
Provides senior leadership to ensure a smooth running operation by guaranteeing that all staff employees are performing their job functions in an efficient manner. Strategic hands on leader delivering top-flight customer service to clients. Specific areas of responsibility include employee development, implementation, and oversight of policies and procedures, employee relations, training, facility marketing, cash control procedures, and safe money handling practices.
Duties:
•Regularly involved in the enhancement and implementation of process and program efficiencies through-out the organization.
•Supervise cashier relations with clients to ensure complaints, disagreements or misunderstandings are resolved diplomatically.
•Supervise the quality of work for all employees to ensure all work tasks and assignments are performed efficiently, effectively and with utmost customer service.
•Monitor office audits of daily cashier reports to ensure proper sales totals are reported and recorded on time.
•Handle general accounting duties such as accounts payable, payroll, petty cash, and budgeting.
•Hired and trained managers and other staff personnel
•Assisted in developing and overseeing the annual budget
•Monitored the revenue control system
•Coordinated system & equipment maintenance for parking operation
•Participated in collective bargaining negotiations
•Manages staff and assigns tasks to employees involved with day-to-day operation and maintenance
•Receives and responds to calls from regarding parking restrictions
•Prepares annual operational budget for parking facilities
•Performs other related duties, including department emergency response, as assigned by the Director
•Supervised teams of valet parking staff in multiple locations in San Francisco and Oakland
•Improved teamwork skills by concentrating on accomplishing goals
•Provided exemplary customer service; liaised with guests at functions; troubleshoot situations
Project Management & Business Administration
Applied associate degree in Computer Drafting and Design
