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Hamza Munde, Information Technology Consultant

Hamza Munde

Information Technology Consultant·Synergy Software Systems

United Arab Emirates

Bachelor's degree, Electronics and Telecommunication Engineering

Work experience

Total years of experience: 7 years, 9 months

Information Technology Consultant

August 2023 - May 2026

Synergy Software Systems

Dubai, United Arab Emirates

August 2023 - May 2026

Delivered RPA projects in Agile sprints by collaborating with business users during daily Scrum meetings and sprint reviews, and updated the status and effort estimates for all RPA projects in JIRA.
Organized Process Walkthrough Sessions with the Business Stakeholders, and prepared PDD (Process Defined Document) consisting of Detailed Process Steps with Screenshots.
Created SDD (Solution Design Document) and obtained Approvals on it from the concerned Teams.
Developed the UiPath Workflows using RE (Robotic Enterprise) Framework for Frontend Automation across multiple Browsers as well as Backend Automation for Microsoft Office Applications with Exception Handling.
Used Microsoft SQL Server Management Studio for Data Storage and Retrieval by writing DDL and DML Queries in Microsoft SQL Server.
Designed and implemented reusable Custom Activities in C# for use within the UiPath workflows.
Completed the UAT (User Acceptance Testing) Phase and successfully executed the final Go Live/ Production Phase for FTE (Full Time Employee) Release.
Provided quick and efficient resolutions for RPA Issue and Enhancement tickets within specified timelines and SLA targets.

Skillsets - UiPath Studio, UiPath Orchestrator, Microsoft SQL Server, Microsoft SQL Server Management Studio, SharePoint, C#, Microsoft Azure, API, JIRA, UiPath Integration Service, SMTP, SFTP

RPA UiPath Projects

Client - Onsite Project for Qatar Insurance Company
Project - Medical Claims

This Project involved processing WFS requests created by Medical Team for TPAs like NEURON, NAS etc, downloading reports from Anoud ERP and TPA portals, notifying the Finance Team via MS Teams configured using Microsoft Azure App Registration for approval of Payment and Journal Vouchers in Anoud, and preparing ENBD Bank Transfer, Medical Claims, and Output files to be mailed through SMTP.
Developed the Code using REFramework as below:
Logged In to WFS portal, filtered the Pending Requests, extracted the TPA name and PO Date Range, and changed the status of the WFS request to In Progress.
Logged In to TPA portal, downloaded the Dubai and Abu Dhabi Settlement reports, and copied both the files data into the Medical Claims Template.
Logged In to Anoud portal, created Payment and Journal vouchers vouchers by uploading the respective PO Numbers Template, and updated the Anoud generated Transaction Reference Numbers in the Medical Claims Template.
Notified the Finance Team via MS Teams for review and approval of Vouchers in Anoud portal.
Prepared the ENBD Bank Transfer file by using IBAN for consolidating the amounts for the Payments/ Bank Transfer, and created an Output file to maintain the Status and Timestamp for each of the Successful and Failed Transactions corresponding to the WFS requests.
Marked WFS request as Completed and emailed ENBD, Claims, and Output files via SMTP.

Client - Onsite Project for Jumeirah
Project - Availability Calendar

This Project involved reading Input file from Outlook to close and open Stay Restrictions for Hotel Rooms on SynXis application.
Developed the Code using REFramework as below:
Read the Outlook Mail and performed Validations on the Mail Subject, the Sender list and the Attachment. Once Validation was successful, saved the Attachment and used it as an Input file.
Logged in to SynXis application, closed the Stay Restrictions for Hotel Rooms for all the unique Room Codes and uploaded these Codes to the Orchestrator Queue.
Fetched each Room Code from the Orchestrator Queue as a Transaction Item and opened the Stay Restrictions for Hotel Rooms based on the Start date and the End date.
Created an Output file to maintain the Status and Timestamp along with other Details, for each of the Successful and Failed Transactions in the Queue.
Mailed the Client the Output file and other necessary files through Outlook.

Company industry:
Software Development
Job role:
Information Technology

Robotic Process Automation Consultant

March 2023 - April 2023

Marc Ellis

Mumbai, India Remote

March 2023 - April 2023

Client - First Abu Dhabi Bank

Managed end to end Robot development using the Waterfall model, including PDD, Design, Development and UAT.
Created Kickoff Deck of the Process to be automated using Microsoft PowerPoint, and presented it to the Business Stakeholders during the Kickoff Meeting.
Organised Process Walkthrough Sessions with the Business Stakeholders, and accordingly prepared PDD (Process Defined Document) Draft consisting of Detailed Process Steps with Screenshots.
Finalised the PDD and obtained Approvals on it from the concerned Teams.
Created SDD (Solution Design Document) on draw.io, an Online Diagram Software, and obtained Approvals on it from the concerned Teams.
Developed the UiPath Workflows using REFramework for Frontend Automation across multiple Browsers as well as Backend Automation for Microsoft Office Applications with Exception Handling.
Used Microsoft SQL Server Management Studio for Data Storage and Retrieval by writing DDL (Data Definition Language) and DML (Data Manipulation Language) Queries in Microsoft SQL Server.
Successfully conducted End to End Testing of the Final Code with zero Defects.

Skillsets - UiPath Studio, UiPath Orchestrator, Microsoft SQL Server, Microsoft SQL Server Management Studio, draw.io

Company industry:
Software Development
Job role:
Information Technology

Robotic Process Automation Developer

October 2022 - January 2023

Dicetek Solutions India Pvt. Ltd.

Mumbai, India Remote

October 2022 - January 2023

Client - Sharjah Islamic Bank

Managed end to end Robot development using the Waterfall model, including PDD, Design, Development and UAT.
Implemented end to end RPA Projects using UiPath and Microsoft SQL Server Management Studio, for Client - Sharjah Islamic Bank.
Gathered, analyzed, and implemented RPA Project specific requirements through Meetings with all the Stakeholders and Business at every stage of an RPA Project’s SDLC (Software
Development Life Cycle).
Created SRS (Software Requirement Specification) Document based on the BRD (Business Requirement Design) Document.
Incorporated the REFramework of UiPath for Frontend Automation across multiple Browsers and Backend Automation for Microsoft Office Applications with Exception Handling.
Used Microsoft SQL Server Management Studio for Data Storage and Retrieval by writing DDL (Data Definition Language) and DML (Data Manipulation Language) Queries in Microsoft SQL Server.
Deployed the RPA Project to UiPath Orchestrator and created Time Based and Queue Based Triggers for Testing to be performed on Robots acquiring Non Production License during the UAT (User Acceptance Testing) Phase.
Successfully completed the UAT Phase to execute the final Go Live/ Production Phase for FTE (Full Time Employee) Release.

Skillsets - UiPath Studio, UiPath Orchestrator, Microsoft SQL Server, Microsoft SQL Server Management Studio

Company industry:
Software Development
Job role:
Information Technology

Senior Software Engineer

September 2018 - August 2022

Wipro

Mumbai, India

September 2018 - August 2022

Client - Alight Solutions

Implemented end to end RPA Projects using UiPath, VBA (Microsoft Visual Basic for Applications) Excel Macros and SQL Developer/ Microsoft SQL Server Management Studio/ SQL Tools on Agile Methodology.
Created PDD (Process Defined Documents) based on the BRD (Business Requirement Design) Document.
Incorporated the REFramework of UiPath for Frontend Automation across multiple Browsers and Backend Automation for Microsoft Office Applications with Exception Handling.
Used VBA (Microsoft Visual Basic for Applications) Excel Macros for all Excel related Filtering and Formatting activities.
Used SQL Developer, Microsoft SQL Server Management Studio or SQL Tools for Data Storage and Retrieval by writing DDL (Data Definition Language) and DML (Data Manipulation Language) Queries in Oracle Database or Microsoft SQL Server.
Created reusable Libraries in UiPath Studio and reusable Functions in VBA (Microsoft Visual Basic for Applications) Excel Macros.
Used Bitbucket for Repository creation as well as Cloning, Pulling and Pushing the UiPath Code from/ to Bitbucket.
Deployed the RPA Project to UiPath Orchestrator, created Robot for the User, as well as mapped the Robot to the respective Environment for Testing to be performed through UiPath
Assistant during the UAT (User Acceptance Testing) Phase.
Successfully completed the UAT Phase to execute the final Go Live/ Production Phase for FTE (Full Time Employee) Release.
Provided quick and permanent fix for any RPA BAU (Business as Usual) Issue Ticket.
Proactively handled multiple RPA BAU (Business as Usual) Enhancement Tickets within the specified Timelines.
Participated in daily Scrum Meetings and updated the Status and Efforts for all the Stories on RPA Projects and RPA BAU (Business as Usual) Tickets, under the Sprints in JIRA.
Migrated multiple RPA Projects from Internet Explorer Browser to Chrome Browser by changing the Selectors through UiExplorer.
Tested multiple RPA Projects for different versions of UiPath ranging from UiPath 2016 to UiPath 2021.

Skillsets - UiPath, VBA Excel Macros, Oracle Database, Microsoft SQL Server, SQL Developer, Microsoft SQL Server Management Studio, SQL Tools, Bitbucket, Git, JIRA

Company industry:
Software Development
Job role:
Information Technology

Associate Analyst

March 2018 - July 2018

Ugam Solutions

Mumbai, India

March 2018 - July 2018

Worked as an Analyst for Nielsen, a US based Client.
Worked on Ascribe tool to code Market Research Responses based on different types of Questions surveyed by Nielsen, where the number of Questions on an average would be around 300.

Skillsets - Ascribe tool, Microsoft Office

Company industry:
Software Development
Job role:
Information Technology

Education

University Of Mumbai

May 2017

May 2017

Bachelor's degree, Electronics and Telecommunication Engineering

India

GPA (percentage): 78%

GPA (percentage): 78%

Completed Bachelor of Engineering in Electronics and Telecommunication from S.I.E.S Graduate School of Technology, Mumbai, India in May 2017 with a CGPA of 7.91/10

Skills

SharePoint

Expert

JIRA

Expert

Databases

Expert

VBA

Expert

Process Automation

Expert

JIRA

Expert

Uipath

Expert

Oracle Database

Expert

Microsoft SQL Server Management Studio

Expert

VBA Excel Macros

Expert

Git

Expert

Microsoft SQL Server

Expert

SQL Developer

Expert

SQL Tools

Expert

Bitbucket

Expert

Automation Anywhere

Beginner

Waterfall Methodology

Expert

Agile Methodology

Expert

Scrum

Expert

SFTP

Expert

SharePoint

Expert

SMTP

Expert

UiPath Document Understanding

Intermediate

C#

Intermediate

Project Management

Expert

SDLC

Expert

Solution Architecture

Expert

Requirements Gathering

Expert

Documentation

Expert

Microsoft Azure

Expert

Languages

English

Expert

Arabic

Intermediate

Hindi

Native Speaker

Training and Certifications

Certifications
UiPath Agentic Automation Associate
UiPath
Mar 2026
UiPath Automation Business Analyst Associate
UiPath
Dec 2025
UiPath Certified Professional Associate RPA Developer
Sep 2023
UiPath Certified Professional Specialized AI Associate
Jan 2025
UiPath Certified Professional Automation Developer Professional
Nov 2023
Core Java, Advanced Java and Web Development from Mumbai, India
Jan 2017

Training
Automation Anywhere Certified Essentials RPA Professional (Automation 360) - 2023
Automation Anywhere University
Jun 2023

Hobbies and interests

Badminton
Cricket