Business Development Manager
MakeMyTrip
Total years of experience :7 years, 1 Months
Managing a portfolio of over 100 International Hotels
Growth in GMV by 5% monthly
Maintaining rate parity with other OTAs
Got sponsored listing deals from Hotels leading to them being the No. 1 seller in the geography
Improve the content score of the listed Hotels by 10% points every month
Co-ordinate with cross-functional teams to deliver services
Collection of pending dues
Getting best deals from partner hotels
Team Management
target in F.Y 2021-22
Manage Client Relationship with existing Accounts and generating new business requirements
Strategic planning and execution to achieve business goals
Work as Single Point of Contact between the client and the organization
Timely closure of client requirements
Mentor the new Key Account Managers and team management
Have worked closely with Sales, recruitment, operations, compliance, and business teams to achieve my goals
Guiding the recruitment team to source relevant profiles and close the open positions within timelines
Ensure high turn up ratio for the interviews and selection of candidates for the job positions
Grow the Accounts organically as well through cross-sell and Up-sell
Reach out to multiple stakeholders in the client organization to generate leads
Timely invoicing and collection
Achieve the overall Revenue targets
Persona research of key stakeholders and arranging meetings
Developing business across the vertical and geography
Collaborate with Internal stakeholders to fulfill client needs
Profit and Loss accountability for the business
Meeting clients and improving relationships
Business Development and Salesforce CRM
Improved service lead time from 10.5 days to 6.5 days by proactively working with cross functional teams
Talked to customers directly regarding Quality complaints to understand their problems and recommending solutions to the management
Conducted warranty analysis of products and spare parts
Trained new Dealers and salesmen to operate a service center and handling customer complaints
Mentored trainees over systems and processes
Vendor process inspection, feedback and rectification
Managing a team of 25