IT Support Engineer
ايكوسولر
Total years of experience :8 years, 1 Months
• Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
• Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests.
• Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability.
• Install, configure, and maintain computer systems, software, and peripherals.
• User Account Management: Create, modify, and delete user accounts and permissions in various systems and applications.
• Deployed, configured, and provided performance tuning for Linux, Windows, and servers with other operating systems.
• Performed data backup, virtual servers, active directory, application installation, security, troubleshooting, and product compatibility.