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Hamza Sharan, Area Manager

Hamza Sharan

Area Manager·Planet Donuts

Jordan

Bachelor's degree, English Translation

Work experience

Total years of experience: 6 years, 0 months

Area Manager

February 2022 - January 2026

Planet Donuts

Amman, Jordan

February 2022 - January 2026

• Managed operations across 6 branches
• Led teams and ensured KPI achievement and operational excellence
• Improved customer satisfaction and service consistency
• Controlled sales performance and reporting

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

April 2024 - April 2025

Malameh Restaurant & Café

Amman, Jordan

April 2024 - April 2025

• Managed full restaurant operations and staff scheduling
• Ensured high-quality customer service standards
• Controlled inventory and daily workflow
• Improved operational efficiency and guest satisfaction

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Call Center Supervisor

January 2019 - December 2020

Planet Donuts

Amman, Jordan

January 2019 - December 2020

• Supervised call center agents and daily operations
• Monitored KPIs: AHT, SLA, CSAT
• Handled escalations and customer complaints
• Conducted coaching and performance improvement sessions

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Jerash University

June 2023

June 2023

Bachelor's degree, English Translation

Jordan

Skills

Call Center

Expert

BRAND MANAGEMENT

Expert

COMPUTER NETWORKS

Intermediate

CORPORATE FORECASTING

Intermediate

CUSTOMER ADVOCACY

Expert

CUSTOMER SERVICE

Expert

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

PRESENTATIONS

Intermediate

RETAIL OPERATIONS

Intermediate

WORKFLOW MANAGEMENT

Intermediate

Customer Care

Expert

Sales

Expert

COACHING

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

COVERED CALL

Intermediate

CUSTOMER SERVICE

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

PERFORMANCE IMPROVEMENT

Intermediate

SALES

Intermediate

SCHEDULING

Intermediate

Data Entry

Intermediate

Management

Expert

Languages

Arabic

Native Speaker

English

Intermediate