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Hamza Sharan, Area Manager

Hamza Sharan

Area Manager·Planet Donuts

Jordan

Bachelor's degree, English Translation

Work experience

Total years of experience: 6 years, 0 months

Area Manager

February 2022 - January 2026

Planet Donuts

Amman, Jordan

February 2022 - January 2026

• Managed operations across 6 branches
• Led teams and ensured KPI achievement and operational excellence
• Improved customer satisfaction and service consistency
• Controlled sales performance and reporting
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

April 2024 - April 2025

Malameh Restaurant & Café

Amman, Jordan

April 2024 - April 2025

• Managed full restaurant operations and staff scheduling
• Ensured high-quality customer service standards
• Controlled inventory and daily workflow
• Improved operational efficiency and guest satisfaction
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Call Center Supervisor

January 2019 - December 2020

Planet Donuts

Amman, Jordan

January 2019 - December 2020

• Supervised call center agents and daily operations
• Monitored KPIs: AHT, SLA, CSAT
• Handled escalations and customer complaints
• Conducted coaching and performance improvement sessions
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Jerash University

June 2023

June 2023

Bachelor's degree, English Translation

Jordan

Skills

Call Center
Expert
Call Center
Expert
BRAND MANAGEMENT
Expert
BRAND MANAGEMENT
Expert
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CUSTOMER ADVOCACY
Expert
CUSTOMER ADVOCACY
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRESENTATIONS
Intermediate
PRESENTATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
Customer Care
Expert
Customer Care
Expert
Sales
Expert
Sales
Expert
COACHING
Intermediate
COACHING
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
COVERED CALL
Intermediate
COVERED CALL
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE IMPROVEMENT
Intermediate
PERFORMANCE IMPROVEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Management
Expert
Management
Expert

Languages

Arabic
Native Speaker
English
Intermediate