Hamza Shujaat

• Led end-to-end delivery of client setup and expansion projects, managing timelines, documentation,
risks, and stakeholder communication across multiple countries.
• Coordinated cross-functional teams (operations, compliance, PROs, banking partners) to ensure
smooth execution of all licensing, visa, banking and business project milestones.
• Developed detailed project plans, workflows, and progress trackers to standardise service delivery and
improve visibility on active client pipelines.
• Managed international partner networks (law firms, accountants, advisors) to ensure aligned
deliverables, contract compliance, and timely handovers.
• Implemented process improvements that reduced turnaround times, enhanced operational efficiency,
and improved overall client satisfaction.
• Oversaw the execution of market entry projects for investors expanding into the UAE, ensuring all legal,
financial, and operational requirements were met.
• Conducted risk assessment and mitigation planning for complex client cases involving banking,
compliance, or multi-jurisdictional regulatory approvals.
• Led the rollout of new CRM and workflow systems, enhancing task allocation, progress tracking, and
team coordination.
• Managed multiple projects simultaneously, prioritising workload, resources, and deadlines to maintain
high delivery standards across 6 global regions.
• Successfully delivered a full UAE setup project for a UK investor — overseeing requirements, planning,
execution, and cross-team coordination — finishing 4 weeks ahead of schedule.

Lead tender submissions for public/private sector contracts (including NHS frameworks).
• Manage contract compliance, SLAs, and KPIs for service delivery.
• Develop competitive pricing strategies for interpretation services.
• Recruit, onboard, and maintain a pool of qualified interpreters (spoken/written).
• Match interpreter skills to assignments (languages, specialisms, locations).
• Manage interpreter scheduling and last-minute cover for urgent requests.
• Oversee assignment logistics (onsite, remote, video/telephone interpreting).
• Implement quality assurance processes, including client feedback systems.
• Ensure compliance with industry standards (NRPSI, DPSI, ISO standards).
• Serve as primary operational contact for NHS and corporate contracts and clients.
• Resolve service issues and escalations within agreed timelines.
• Conduct contract review meetings and performance reporting.
• Optimise booking/platform systems for efficient service delivery.
• Manage interpreter payment systems and timesheet approvals.
• Oversee data security for sensitive assignments (e.g., healthcare/legal).
• Track project budgets and profitability per contract.
• Prepare operational reports for senior management.
• Ensure DBS checks and right-to-work documentation are current.

Lead tender submissions for public/private sector contracts (including NHS frameworks).
• Manage contract compliance, SLAs, and KPIs for service delivery.
• Develop competitive pricing strategies for interpretation services.
• Recruit, onboard, and maintain a pool of qualified interpreters (spoken/written).
Match interpreter skills to assignments (languages, specialisms, locations).
• Manage interpreter scheduling and last-minute cover for urgent requests.
• Oversee assignment logistics (onsite, remote, video/telephone interpreting).
• Implement quality assurance processes, including client feedback systems.
• Ensure compliance with industry standards (NRPSI, DPSI, ISO standards).
• Serve as primary operational contact for NHS and corporate contracts and clients.
• Resolve service issues and escalations within agreed timelines.
• Conduct contract review meetings and performance reporting.
• Optimise booking/platform systems for efficient service delivery.
• Manage interpreter payment systems and timesheet approvals.
• Oversee data security for sensitive assignments (e.g., healthcare/legal).
• Track project budgets and profitability per contract.
• Prepare operational reports for senior management.
• Ensure DBS checks and right-to-work documentation are current.

• Managed end-to-end delivery of service projects for NHS, legal, and corporate contracts, ensuring all
KPIs, SLAs, and compliance metrics were met.
• Led operational planning and resource allocation for 100+ high-volume interpreting projects annually
across multiple departments and locations.
• Developed and implemented workflow improvements and SOPs, reducing manual processes and
improving assignment turnaround times by 40%.
• Coordinated daily scheduling, logistics, and issue resolution for onsite, remote, and urgent assignments,
ensuring uninterrupted service delivery.
• Oversaw contract compliance, including DBS checks, right-to-work verification, interpreter certifications,
and adherence to ISO and industry standards.
• Managed a workforce of 150+ interpreters, including recruitment, onboarding, performance evaluation,
and capacity planning.
• Delivered monthly project performance reports, analysing trends, bottlenecks, and optimisation
opportunities for senior stakeholders and NHS partners.
• Directed the implementation of a digital booking platform, including user training, testing, data migration,
and phased rollout across the organisation.
• Conducted risk assessments for high-sensitivity assignments (legal, healthcare), implementing
mitigation plans to ensure continuity and compliance.
• Collaborated with cross-functional teams to improve reporting tools, enhance service tracking, and
support future operational scalability.

• Responsible for all new HNW client acquisitions for our luxury concierge and financial platform.
• Handling key accounts and ensuring stakeholder sentiments are upheld.
• Training and mentoring sales executives in the sales process, client acquisition and client acquisition
closures.
• Heading corporate acquisition strategy for our lifestyle boutique segment.
• Collaborating with both B2B and B2C customers to keep the company strong and growing in a new market.
• Ensuring all KYC documents are in order for clients to be on-boarded in a smooth and professional
manner.
• Adhering to any AML alerts raised by head office In reference to clients under my remit.
• Continuously promoting the company brand at roadshows, events and face to face meetings.
• Working alongside our international offices to bring together bespoke Marketing and sales offerings.

• Revenue Growth & Strategy: Analysed sales reports and financial data to develop targeted business
development strategies, resulting in an increase in high-net-worth client acquisition for luxury
concierge and financial platforms.
• Market Expansion: Identified and capitalised on emerging market opportunities through strategic
networking, partnerships, and client engagement.
• Sales Forecasting & Planning: Created data-driven development plans, accurately forecasting sales
targets and growth projections to align with company objectives.
• Key Account Management: Built and maintained long-term relationships with high-value clients,
ensuring 95%+ stakeholder satisfaction and repeat business.
• Team Leadership & Training: Mentored and trained sales executives, improving team performance
and closing rates.
• B2B & B2C Business Development: Designed and executed corporate acquisition strategies, securing
partnerships with multiple enterprise clients and expanding market reach.

Monthly duties under my remit are to bring investment revenue of $30, 000, bank deposit of 2 million AED and two diamond accounts with deposits of 750k. Current performance shows I am consistently performing at 110%+ year on year.
Responsible for managing both new and existing HNW priority accounts, developing them to their full potential
Advising clients on Bond investments, FX trading, Fixed deposits, structured savings and portfolio management.
Ensuring that all accounts under my remit are being serviced regularly, account issues managed, service issues logged with operations team
Growing the banks revenue by providing investment opportunities for my clients and bringing liabilities (money deposit) into their priority accounts
Specialising in creating key links within the industry to grow my client bank and developing my personal client portfolio
Promote the bank to prospective clients ensuring their current knowledge of products in the market is current and appropriate
Reviewing client files that are due for a review on their investments, policies and making sure they are up to date on payments and growth on their investments are what was being expected, and if not then seeing what necessary action needs to be taken.
Ensuring the new accounts being acquired are adhering to bank regulatory requirements by minimising fraud and by doing background checks
Viewing clients transactions when prompted by compliance and see potential money laundering threats
Anti money laundering requirements handled cautiously by asking clients for specific information to ensure that large money transfers are transacted in a smooth and timely manner

• Generated $30k monthly investment revenue, secured $2M in bank deposits and acquired two
premium accounts valued at $750k each.
• Managed 150+ high-net-worth client portfolios with full accountability for growth and retention.
• Provided expert financial advisory on bonds, FX, fixed deposits, and portfolio optimization.
• Resolved client service issues promptly while maintaining strict quality standards
• Developed new business through industry networks, converting prospects into high-value accounts
• Conducted thorough financial analyses to recommend low-risk, high-return investment strategies
• Monitored and adjusted client wealth plans to maximize performance
• Maintained 95%+ customer satisfaction through proactive relationship management
• Ensured full regulatory compliance, preventing fraud and money laundering risks

• Responsible for developing and maintaining commercially productive relationships with both new and old clients.
• Finding financial solution based on clients requirements such as, retirement planning, education planning, tax free savings, life insurance and lump sum investments.
• Managing the clients fund portfolio, reviewing the performance and making fund changes if required.
• Also in charge of identifying every sales lead and maximising every opportunity to increase revenue and profitability.
• Promote the company brand to prospective clients ensuring their current knowledge of products in the market is current and appropriate.
• Generating new business through both face to face meetings and over the phone.
• Writing up a concise value based sales proposals through illustration systems provided by asset management companies, i.e. Zurich, Friends Provident, Generali, Royal Skandia and standard life.
• Replying to all customer enquiries in a timely and accurate manner.
• Reviewing client files that are due for a review on their investments, policies and making sure they are up to date on payments and growth on their investments are what was being expected, and if not then seeing what necessary action needs to be taken.
• Completing all documentation, administrative records fully accurately by liaising with the institution directly.
• Developing and maintaining a database of all prospective and current clients.

• Advised executives on strategy, risk, and growth opportunities.
• Led client engagements and stakeholder relationships.
• Analysed financials and market trends to drive decisions.
• Oversaw risk management and compliance.
• Mentored teams and optimised advisory processes.
• Delivered strategic plans, reports, and presentations.
• Analysed financials and market trends to drive decisions.
• Oversaw risk management and compliance.
• Mentored teams and optimised advisory processes.

May 2012 - May 2013 Consultant
Professional Investment Consultants, (UAE)

• Seeking out prospective new clients through networking, seminars, referrals and phone calls.
• Setting up meetings with clients for a company sales consultant to meet up with them and sell financial products and services.
• Gathering information from clients about their financial situation and their requirements to best prepare for the meeting and ensure the correct research has been done about products to sell.
• Ensuring all administration and client details are in place for the meeting.
• Gather data from various sources to create a client base to contact and sell our company services to.

• Provided personalised financial planning and investment advice to clients.
• Analysed clients financial situations and developed tailored strategies.
• Recommended products (investments, insurance, retirement plans) aligned with clients goal.
• Monitored portfolios and adjust plans based on market conditions.
• Built and maintained long-term client relationships.
• Ensured compliance with financial regulations and ethical standards.
• Educated clients on financial concepts and opportunities.
• Focused on wealth growth, risk management andclient success.

March 2010 - April 2012 Marketing Manager, MS language solutions (UK)

• Developing a marketing team to implement strategy and delivering objectives.
• Design, implement and facilitate an effective local and national marketing strategy.
• Carrying out effective research and intelligence into competitor products.
• (SEO) search engine optimization and (PPC) pay per click techniques used to enhance company brand awareness and direct internet traffic through company website.
• Manage daily activities with PR, press and marketing communications agencies.
• Develop partnerships and relationships with third parties to meet company objectives.
• Identifying key marketing opportunities.
• Making sure that campaigns run to deadline and on budget.
• Online campaigns, web site, use of digital/social media.
• Management of sponsorships for conferences and events.
• Monitoring and reporting to senior managers on the effectiveness of strategies and campaigns.