Hamza Tawil

As a Store Manager at Mango, my responsibilities would encompass a wide range of duties aimed at
ensuring the successful operation and performance of the store. Heres an outline of potential
responsibilities:
• Sales and Revenue Generation: Lead the store team in achieving sales targets and maximizing
revenue by implementing effective sales strategies, upselling techniques, and promotional
activities.
• Customer Service Excellence: Ensure exceptional customer service standards are maintained
at all times by coaching and motivating staff to deliver personalized service, resolve customer
inquiries or issues promptly, and foster a positive shopping experience.
• Team Leadership and Development: Provide leadership and direction to the store team,
including recruiting, training, scheduling, and performance management to build a motivated
and high-performing workforce.
• Visual Merchandising and Store Presentation: Oversee the visual merchandising of the store,
ensuring that displays are attractive, organized, and aligned with brand standards to enhance
the overall shopping experience and drive sales.
• Inventory Management: Manage store inventory levels, including stock replenishment,
inventory counts, and markdowns, to optimize stock availability while minimizing excess
inventory and markdown costs.
• Operational Efficiency: Ensure efficient store operations by implementing and maintaining
effective processes and procedures for tasks such as cash handling, opening and closing
procedures, and store maintenance.
• Budgeting and Financial Management: Develop and manage store budgets, monitor expenses,
and analyze financial performance to identify areas for improvement and ensure profitability.
• Promotions and Marketing: Collaborate with the marketing team to implement promotional
activities, events, and campaigns to drive traffic to the store, increase brand awareness, and
capitalize on sales opportunities.
• Compliance and Safety: Ensure compliance with company policies, procedures, and
standards, as well as health and safety regulations, to maintain a safe and secure environment
for customers and employees.
• Customer Feedback and Market Insights: Gather and analyze customer feedback, market
trends, and competitor activities to identify opportunities for improvement and inform
strategic decision-making.
• Overall, as a Store Manager at Mango, my role would involve leadership, sales management,
operational oversight, and customer service excellence to drive the stores success and
achieve business objectives.

Senior commercial and S. operation store Manager ZARA - AUG 2014 - Feb 2023 Kuwait City
my responsibilities would be vital in supporting the overall commercial and operational functions of
the store. Heres an outline of potential duties:
• Sales and Customer Service: Assist in driving sales growth by ensuring exceptional customer
service standards are maintained, resolving customer inquiries or issues promptly, and
maximizing sales opportunities.
• Merchandising and Product Management: Support the merchandising process by assisting
with product placement, ensuring visual merchandising standards are met, and participating
in inventory management activities to optimize stock levels.
• Operational Support: Aid in the smooth operation of the store by assisting with opening and
closing procedures, managing cash registers, and overseeing store cleanliness and
organization.
• Team Leadership and Development: Assist the Store Head in providing leadership to the
store team, fostering a positive work environment, and providing guidance and support to
team members to ensure optimal performance.
• Inventory Control: Assist in maintaining accurate inventory records, conducting regular stock
checks, and coordinating with the logistics team to ensure timely replenishment of
merchandise.
• Compliance and Safety: Ensure compliance with company policies and procedures, as well as
health and safety regulations, to maintain a safe and secure environment for customers and
employees.
• Customer Experience Enhancement: Collaborate with the Store Head to identify
opportunities for improving the customer experience, implementing initiatives to enhance
customer satisfaction and loyalty.
• Administrative Tasks: Assist in administrative duties such as scheduling staff shifts,
processing paperwork related to sales transactions and inventory management, and compiling
reports as required.
• Training and Development: Support the training and development of store staff by providing
on-the-job training, coaching, and feedback to ensure team members have the necessary skills
and knowledge to excel in their roles.
• Cross-functional Collaboration: Work closely with other departments such as marketing, HR,
and logistics to ensure alignment and collaboration in achieving store objectives.
• Monitored the sales floor regularly, talking to staff and customers, and identifying and
resolving urgent issues.
• Dealt with chain sales, as and when required.
• Responded to customer comments and complaints.
• Updated Area Manager/ Brand Manager on business performance, new initiatives and other
issues.
• Maintained awareness of market trends in the retail industry.
• Recognized forthcoming customer initiatives and kept up with local competitors.