senior customer relations officer
Alawneh Exchange company
مجموع سنوات الخبرة :12 years, 1 أشهر
* Monitor staff performance to ensure work progress and work efficiency.
* high-speed and check customer satisfaction.
* Overseeing the distribution of cash between the tellers.
* Forwarding and receiving cash from and to other branches.
* Follow-up bank transfers (Swift) with the concerned department Coordination with customers and the competent department.
* about transfers of large amounts Coordination with the Central Operations Department regarding the outward remittances, exchange rates, commissions, and the timing of delivery Provide advice and guidance to the client about the types of appropriate services.
• Process routine account transactions
• Able to count money quickly and accurately
• Solving problems for customers.
• swift remittance
• Western union transfers.
• Record all transactions.
• Exchange foreign currency.
• Count cash at beginning and end of shift.
• Trainer for all new staff.