Hamzeh Alkhatib, restaurant assistant manager

Hamzeh Alkhatib

restaurant assistant manager

Claud restaurant

Location
Jordan - Amman
Education
High school or equivalent, literary
Experience
20 years, 2 Months

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Work Experience

Total years of experience :20 years, 2 Months

restaurant assistant manager at Claud restaurant
  • United States
  • February 2020 to April 2024
banquet operation manager at millennium hotel Amman
  • Jordan - Amman
  • June 2017 to March 2019

Going through all BEO’s and planning all events
Supervising all events and outside catering
Creating the schedule for the team according to the event needs
Controlling all stock and bar inventory
Planning of all events and organizing the team for all day to day operation
Dealing with guest complaints assuring solutions satisfied guests
Reporting Assistant Director of Food and Beverage
Training on daily basis the team on service and knowledge

own business Cafe one at Cafe one
  • Jordan - Amman
  • June 2016 to June 2017

Developed a café concept with coffee from all over the world, as in Africa, Brazil, Palestine, USA and many more flavours and styles to fit every costumer

banquet assistant operation manager at millennium hotel Amman
  • Jordan - Amman
  • April 2015 to May 2016

Going through all BEO’s and planning all events
Supervising all events and outside catering
Creating the schedule for the team according to the event needs
Controlling all stock and bar inventory
Planning of all events and organizing the team for all day to day operation
Dealing with guest complaints assuring solutions satisfied guests
Reporting Assistant Director of Food and Beverage
Training on daily basis the team on service and knowledge

banquet supervisor at millennium hotel Amman
  • Jordan - Amman
  • April 2014 to March 2015

Ensuring guest satisfaction in all events
Supervising all events and outside catering
Creating the schedule for the team
Controlling all stock and bar inventory
Planning of all events and organizing the team for all day to day operation
Dealing with guest complaints assuring solutions satisfied guests
Reporting to the assistant director of food and beverage

Sky Lounge and bar Captain at millennium hotel Amman
  • Jordan - Amman
  • October 2012 to March 2014

Supervising a shift with 8 employees bar and dinner Service
Organizing and operating outlet
Dealing with guest complaints assuring solutions satisfied guests
Ensuring stores are stocked and ready for operation
In charge of preparation of the bar and stock

Zee diner supervisor at United Arab for truism
  • Jordan - Amman
  • June 2009 to August 2012

Supervising up to 6 employees Lunch and Dinner Service
Organizing and operating outlet
Dealing with guest complaints assuring solutions satisfied guests
Interviewing, Hiring and Training staff
Ensuring stores are stocked and ready for operation

salad house supervisor at United Arab for truism
  • Jordan - Amman
  • August 2008 to May 2009

Supervising up to 12 employees Lunch and Dinner Service
Enforcing restaurant’s concept
Assuring service standards and knowledge
Dealing with guest complaints assuring solutions satisfied guests

noodasia supervisor at United Arab for truism
  • Jordan - Amman
  • July 2007 to August 2008

Supervising up to 15 employees Lunch and Dinner Service
Developing and implementing restaurant’s concept
Dealing with guest complaints assuring solutions satisfied guests
Assuring the achievement of service standards

Seasons restaurant Server at four seasons hotel Amman
  • Jordan - Amman
  • August 2003 to June 2007

Serving up to 200 guest's Breakfast Lunch and Dinner Service
Responsible for all staff training as the department Designated trainer
Verifying employees’ training and service knowledge
Handling reservations and special arrangements

Banqueting Server at four seasons hotel Amman
  • Jordan - Amman
  • April 2003 to July 2003

Serving up to 1000 guest's in special functions
Responsible for all staff training as the department Designated trainer

Education

High school or equivalent, literary
  • at Qutaiba Bin Muslim
  • January 1999

Specialties & Skills

Hospitality Management
Food & Beverage
Restaurant floor manager
Restaurants Management
Event Management
Extensive knowledge of Restaurants, Bar/Lounge, Room Service and Kitchen Operational procedures
Ability to use standard software applications and hotel systems
Successful change management skills
adobe photoshop
Training
Marketing
Catering
Strategic planning skills
Event management operations
Problem-solving skills; encourages new innovative solutions when appropriate
Consensus building skills
Restaurants, room service, bar and kitchen equipment and routine maintenance needs
Strong communication skills (verbal, listening, writing)
Purchasing, inventory controls, supplies and equipment
Strong organizational skills
Exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Effective influential skills
Great customer and associate relation skills
graphic designer ‘social media’
Restaurants Management
Customer Service
Hospitality
Management
Administration
Hotel Management
Leadership

Social Profiles

Languages

English
Intermediate
Arabic
Native Speaker

Memberships

international labor organization
  • role play
  • July 2016

Training and Certifications

employee management (Training)
Training Institute:
learning center
Date Attended:
August 2016
Duration:
23 hours
cost control (Training)
Training Institute:
hotel training department
Date Attended:
November 2005
Duration:
4 hours
graphic designer ‘social media’ (Training)
Training Institute:
learning center
Date Attended:
February 2022
Duration:
20 hours
photoshop (Training)
Training Institute:
learning center
Date Attended:
January 2023
Duration:
15 hours
Coaching (Training)
Training Institute:
hotel training department
Date Attended:
July 2005
Duration:
8 hours
Designated Trainer (Training)
Training Institute:
hotel training department
Date Attended:
May 2004
Duration:
20 hours
Catering (Training)
Training Institute:
hotel training department
Date Attended:
April 2005
Duration:
7 hours
Microsoft Office Skills (Training)
Training Institute:
hotel training department
Date Attended:
March 2003
Duration:
12 hours

Hobbies

  • photography
    just I like it