Hamzeh Darwazeh

 Responsible as Senior Project Manager for all aspects related to Mega Projects in Kuwait, Qatar while ensuring the project execution as per PMP standards.
 Work closely with project sponsor, cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and Schedules.
 Responsible as Senior Project Manager for all aspects related to projects such as SMART Fueling and Payment Solutions that implemented in more than 80% of Retail Service Stations across the UAE; the first to introduce seamless Self Service fueling experience.
 Holding responsibility of operating Call Centre Services and RFID TAG installation Centre’s (RFIC) for installing Vehicle RFID Tags which has the largest installation scale in the region with about half a million tags and expanding across the UAE.
 Consults with management and reviews projects proposals to determine goals, time frame, funding limitations, and procedures for accomplishing projects, staffing requirements, and allocation of resources.
 Develops projects plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
 Formulates and defines technical scope and objectives of projects.
 Track project costs in order to meet budget.
 Initiate and track all necessary procurements.
 Manage all risks, change requests and Quality Assurance with related impart analysis and formalities.
 Coordinates recruitment or assignment of projects personnel including assignment of duties, responsibilities, and scope of authority.
 Directs and coordinates activities of projects to ensure projects progresses on schedule and within budget.
 Manage day-to-day operational aspects of a mega project and scope.
 Establishes standards and procedures for projects reporting and documentation.
 Prepares projects status reports and keeps management, clients informed of projects status.
 Conduct regular review meetings with all clients, keeping the client’s needs and requirements continuously.
 Deliver engaging, informative, well-organized presentations.
 Minimize Company exposure and risk on project.
 Confers with projects personnel to provide technical advice and resolve problems.
 Suggest areas for improvement in internal processes along with possible solutions.
 Develops quality assurance test plans and directs quality assurance testing.
 Communicate effectively with stakeholders to identify needs and evaluate alternative business solutions.
 Continually seek opportunities to increase customer satisfaction and deepen client relationships.
 Motivate team to work together in the most efficient manner in office and at site.
 Assisting the PMO office with all necessary standard documentations to be used as artifacts while looking into projects heath check of cost, earned values, profit and schedule.
 Assisting PMO office and other Project Managers with any kind of support, guidance to ensure compliancy of standards.

 Consults with management and reviews projects proposals to determine goals, time frame, funding limitations, and procedures for accomplishing projects, staffing requirements, and allotment of resources.
 Develops projects plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
 Formulates and defines technical scope and objectives of projects.
 Identifies and schedules projects deliverables, milestones, and required tasks.
 Coordinates recruitment or assignment of projects personnel including assignment of duties, responsibilities, and scope of authority.
 Directs and coordinates activities of projects personnel to ensure projects progresses on schedule and within budget.
 Manage day-to-day operational aspects of a project and scope.
 Establishes standards and procedures for projects reporting and documentation.
 Reviews status reports prepared by projects personnel and modifies schedules and plans as required.
 Prepares projects status reports and keeps management, clients, and others informed of projects status and related issues.
 Review deliverables prepared by team before submitting to client.
 Conduct regular status meetings with all clients, keeping the client’s needs and requirements continuously in view.
 Minimize Company exposure and risk on project.
 Confers with projects personnel to provide technical advice and resolve problems.
 Suggest areas for improvement in internal processes along with possible solutions.
 Coordinates and responds to requests for changes from original specifications.
 Develops business processes that ensure developed application meets all project requirements.
 Develops quality assurance test plans and directs quality assurance testing.
 Deliver engaging, informative, well-organized presentations.
 Coordinates projects activities with marketing, sales, engineering, operations, customer support, and client staff to ensure goals and requirements are met.
 Communicate effectively with clients to identify needs and evaluate alternative business solutions.
 Continually seek opportunities to increase customer satisfaction and deepen client relationships.
 Motivate team to work together in the most efficient manner in office and at site.
 Full account management with building new RFP’s and getting variation orders for on charge accounts.

 Assisting in preparing P&L of the Division.
 Responsible for the Budget, Business Plan, Reporting and General Management of the Division.
 Manage and control all operational expenses including manpower and enforce Optimal's procurement guidlines and seek, implement cost saving strategies.
 Lead the Preparation, response to Tenders and RFQ to win profitable Business with existing & new Clients.
 Formulation of the overall Division Strategy, ensuring delivery of Revenue, Profit Growth.
 Taking responsibility for being up to date with current policies and procedures and to adhere to these.
 Undertake any other relevant duties within the organizationl scope as may be requested by the board members.
 Accomplishes Sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
 Communicating Job Expectations, Planning, Monitoring, Appraising and reviewing job Contributions, Planning and Reviewing Compensation Actions.
 Achieves Sales Operational Objectives by contributing Sales Information and Recommendations to Strategic Plans and Reviews.
 Meets Sales Financial objectives by forecasting requirements, preparing an Annual Budget, Scheduling Expenditures, Analyzing Variances, initiating corrective actions.
 Establishes Sales Objectives by creating a Sales Plan and quota in support of overall Company objectives.
 Maintains and expands Customer Base by Counseling Sales Representatives, building and maintaining rapport with key Customers, identifying new Customer Opportunities.
 Recommends Product Lines by identifying new Product Opportunities, Surveying Consumer needs and trends, tracking competitors.
 Overseas travel for Business Development as required to visit Overseas Clients.
 Entering & Finalization of Logistics Agreements with Vendors & Customers.
 Streamline Operational Processes in all departments.
 Implement Cost Control Initiatives.
 Ensure Customer Satisfaction and Operational Excellence.

-->Essential Tasks & Skills:
➢Provide all phases of design, development, implementation, modification, planning, estimating, feasibility testing and evaluation of networks, telecom, data center management, security, VOIP, database & mailing administration, disaster recovery, software Licensing Schemes and Methods and other platforms such as ERP & CRM.
➢Design, develop and build network architecture including cables, hubs and connectivity between facilities; design network plans to meet the needs of future growth and new technology.
➢Assessing current and future technology needs, short and long term project planning, establishing IT departmental operating metrics, analyzing workflow, establishing priorities, staffing needs, budgeting, vendor selection and management, providing consultative services to users, developing standards and setting deadlines.
➢Working collaboratively with the group management team in order to discuss issues, coordinate activities, and resolve problems to ensure consistent high standards of service and commitment to quality are met.
➢Prepare budgets for approval, including those for funding and implementation of programs and managing, controlling the operational budget and expenditures in order to meet the financial goals of the group.
➢Provide overall leadership, controlling, IT staff & initiatives development, through recruiting, hiring, training and supervising the whole staff, to achieve the highest standards of excellence while leading them to identify new technologies and solutions for company consideration and adoption.
➢Stay abreast of advances in technology in order to develop and maintain an enterprise wide technology system through ongoing research.
➢Sets-up and provides a secure and recoverable and redundant storage environment for the servers, to handle operational data requirements growth and provision of storage devices.

-->Essential Tasks:
➢Building the unit plan with full control/analysis and follow up and make sure to fullfill and commit on all stratgical tasks & targets for department achievements to be inline within company business lines.
➢Manage the team to undertake the development and implementation of (BOO), (RFP) & Tenders.
➢Cooperate with account Mgrs. & support team to develop alliances & build partnerships with clients to meet needs and objectives in order to facilitate the securing of new and future projects for the Company.
➢Manage teams to develop tenders and bids for future work for the Company and to directly ensure all tender and contract development activities are in accordance with company procedures and technical work instructions.
➢Ensure that the BOO / RFP scope are clearly identified and complied with in respect to commercial, technical & contractual requirements.
➢Review developed estimates based on historical data, engineering recommendations, vendors, subcontract proposals, site conditions, tenders expectations and requirements.
➢Securing pricing requests channel and final negotiation with vendors in cooperation with BD.
➢Interface with contractors and Sub contractors on scope and pricing issues as a representative of the Company.
➢Prioritize and determine existing and future resources and personnel requirements in order to meet department demands.
➢Handing over the winning offers to operations with all necessary tools in order for them to roll out the execution without any issues.
-->Other tasks:
➢Reviewing Kuwait Alyoum to evaluate the tenders.
➢Coordinate - following up with BD for requested registrations/ agencies.
➢Coordinate - following up for getting certain info from CTC.
➢Following up the winning/lost tenders and the whole dept. teams.
➢Reviewing /approving the prices before prepare the LG/submittal of the tenders.
➢Distributing inquiries for the team as per expertise level.
➢Signing the tenders for submittal.

-->Essential tasks & Skills:
➢Assisting BT Director. on his tasks.
➢Review tender documents, and update checklist remarks template in the system.
➢Ensuring the registrations / prequalification’s / documentation and inquires submittals process overview.
➢Centralize inquiries flows locally & through other operations with direct reporting to BT Director.
➢Full responsibility of ensuring bidding process cycle flow, with all necessary documents & distributed tasks required to close the cycle.
➢Full responsibility of ensuring to have SW / HW databank in house for future demands.
➢Ensuring to have centralized database for all inquiries in private / gov. sectors (in progress / submitted / apologized) with all related info for future demands.
➢Coordinate - following up for getting certain info from CTC & Gov sector
➢Conduct Submittal Management Meeting one week before submission.
➢Following up the winning/lost inquiries and putting action plan in cooperation with BT Director.

-->Other tasks & Skills:

➢Coordinate and follow up with presale engineers & site engineers for end users meetings with preparation of all resources required such as gate passes, tender docs, etc.
➢Coordinate for signing the tenders before submittals.
➢Issuing LG requests to finance for preparing the bank guarantees.
➢Preparing required ingoing letters for all gov. / private sector.
➢Reporting the flow of offers status to top mgt. on weekly basis.
➢updating the tenders weekly report.
➢Coordinate -following up for purchasing / submitting the tenders.
➢Coordinate - following up with BD for requested registrations/ agencies.
➢Full responsibility for registrations / prequalification’s / documentation and inquires submittals process in All sectors.
➢Prepare proposals in sealed envelopes for tenders / private offers submittals in coordination with Deputy & submitters.

➢Manage research and feasibility studies related to new business opportunities, including new market expansion and new services.
➢Promotes interesting partnerships to the Company and leads the process of the preparation of partnership agreements and presentations and involves both internal and external resources when necessary in coordination with Legal & Contracts Departments.
➢Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
➢Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
➢Responsible for all related issues to establish new services and hire necessary team as per management approvals.
➢Responsible for prospecting, qualifying, presenting new vendors partnerships and do the necessory pre qualification for both vendor/local supplier especisally in Oil sector such as KNPC.
➢Presenting company to potential key accounts through direct communication in face to face meetings, telephone calls and emails.
➢Responding to pre-qualifications and tenders and requests for information in a timely manner.
➢Advising the sales/operation representatives on ways to improve their sales performance and their projects time management.
➢Manage Vendors relationship through all phases of the partnership cycle.
➢Develop & secure Communications between Vendors / local company & clients for targeted projects.
➢Always looking for new partnerships as per operations request in order to eliminate subcontracting common portions into the winning projects to be excuted locally by company supervision while saving money, delivery time & quality of work.

➢Managing projects to ensure successful and timely delivery of projects. A process, which includes internal coordination, in addition to liaising with third parties.
➢Internal coordination to make sure each and every personnel, involved in the project at hand, will perform his/her role probably in service development process.
➢Manage resources to ensure that projects completion within schedule and budget, and meeting project requirements.
➢preparing and delivering solution based product presentations, and delivering proof of concepts which meet customer business requirements, & provide demos when necessary.
➢assess a customer’s business problem and recommend appropriate solutions.
➢Provide support for sales staff during the sales process (technical product assistance, offer and contract preparation).
➢Manage all technical issues and transfer of knowledge to all targeted partners and required inhouse team members.
➢responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.
➢Analyze potential partner relationships for the product and implement a company-wide go-to-market plan, working with all departments to execute.
➢Develop product management documentation, including, product concept proposals, business cases, formal product requirement specification for each release, launch plans, product collateral, sales training material and product marketing collateral.

➢Handling all processes applying to the sales-cycle needed to close a sale; starting from preparing a quotation, to sales assistance, deal registration, credit line check, etc.
➢Ensuring on time delivery of committed deliverables to our customers such as quotes, special pricing from vendor, configurations, and Shipments details.
➢Following up on a quote submitted and chasing for the order with the support from resources available internally or externally - to further work and drive the opportunity.
➢Follow up on the Customer Orders with Vendors & making sure that order is delivered on time.
➢Explain to customers with information about company and it’s portfolio, make presentations, of how the company's solutions will help their organization in solving their challenges and improving their bottom line.
➢Prepare and deliver high quality sales/technical presentations and proposals to new and existing customers in order to promote business.
➢Build and develop commercial relationships with customers.
➢Coordinate activities and participate on solving customer’s issues and problems.
➢Maintain & Develop customer database & increase customer expenditure while maintaining existing accounts, and keep it updated.
➢Having access to technical, pre-sales and operation staff in the vendor organization that can support me to complete tasks and optimize my results.
➢Responsibilities include prospecting, contacting, and securing new clients. This will involve setting sales goals, selecting target clients, providing consulting services, presenting to CEOs, CFOs, and MDs, negotiating agreements, and servicing customers.
➢Working & preparing RFPs and RFIs.
➢Prepare and submit monthly target account list and action plan, as well as a weekly report and action plan.

➢Present lectures and conduct discussions to students according to class schedule. Use of visual aids, such as graphs, charts, videotapes, and PowerPoint slides is required to deliver knowledge and increase competence.
➢Prepare outlines of instructional programs and training schedules and fulfill course goals.
➢Modify, where appropriate, instructional methods and strategies to meet diverse students needs.
➢Plans and supervises work of students, individually or in small groups, in shop or laboratory & monitor the use of tools and equipment.
➢Provide individualized instruction and tutorial during workshop and lab work.
➢Tests and evaluates achievement of student in technical knowledge and trade skills to determine progress, provide feedback, and make suggestions for improvement.
➢Administer oral, written, or performance tests to measure progress and to evaluate training effectiveness.
➢Prepare reports and maintain records such as student grades, attendance rolls, and training activity details.
➢Conduct on-the-job training classes or training sessions to teach and demonstrate principles, techniques, procedures, or methods of designated subjects.
➢Maintain accurate records of student progress and submit final grade to division administrator each semester according to established deadlines.
➢Keep abreast of developments in their field to integrate relevant information into training programs by reading current literature, talking with colleagues, and participating in professional organizations, activities, conferences, seminars, and training sessions.
➢Advise students on course selection, career decisions, and other academic and vocational concerns.
➢Substitute for other instructors within field or discipline in case of an absence.

➢Planning, Developing, and Organizing Instruction.
➢making plans for lessons & classes for each week.
➢teaching and executing students projects from conception to completion.
➢prepare homework, assignments and assessment.
➢identify the needs of individual students in their classes, and work to help each student develop his or her own potential.
➢Discuss students’ progress with parents.

➢Assure availability of Resources (Manpower and Equipments) to Guarantee 24/7 Operations.
➢Co-ordinate and Co-operate with ISP relating CAMELOT Net Café.
➢Establish reputable Net of Relayions and well Delevery of Service.
➢Responsible for all aspects of IT of Configuration, maintaining & Supporting including desktop systems, security systems, electrical wiring, cbling, communications hardware/software, printers and office systems to ensure proper functioning, utilization, secured access and performance.