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Hamzeh Alhanouti, Operations Manager

Hamzeh Alhanouti

Operations Manager·Jordan Automation (JOCAM)

Jordan

Bachelor's degree, Mechatronics Engineering

Work experience

Total years of experience: 18 years, 0 months

Operations Manager

August 2014 - Present

Jordan Automation (JOCAM)

Amman, Jordan

August 2014 - Present

• Resolved customer issues quickly and professionally
while maintaining high customer satisfaction ratings.
• Managed the daily operations of multiple departments
to maximize efficiency (Sales, Procurement, Warehouse
and maintenance).

Company industry:
Industrial Engineering & Automation
Job role:
Manufacturing

Sales Manager

June 2012 - July 2014

Jordan Automation (JOCAM)

Amman, Jordan

June 2012 - July 2014

• Managed customer accounts and customer
relationships.
• Established relationships with key customers, providing
personalized service and support.
• Analyzed sales data to identify trends and make
recommendations for improvement.

Company industry:
Industrial Engineering & Automation
Job role:
Manufacturing

Technical Support Engineer

January 2009 - May 2012

Jordan Automation (JOCAM)

Amman, Jordan

January 2009 - May 2012

• Resolved escalated customer complaints quickly and
effectively using excellent communication skills.
• Provided technical support to customers via telephone,
email and onsite troubleshooting hardware and
software issues.
• Responded to user inquiries in a timely and professional
manner.
• Provided installation and training for customers on new
machines or equipment.

Company industry:
Industrial Engineering & Automation
Job role:
Manufacturing

Maintenance Supervisor | Professionals Manufacture for Chocolate

October 2008 - December 2008

Amman

Amman, Jordan

October 2008 - December 2008

• Communicated with management to improve building
needs and upkeep with equipment upgrades and
performance.
• Diagnosed mechanical problems and determined most
cost-effective solutions for repair or replacement of
parts.
• Scheduled and supervised the work of maintenance
personnel.

Company industry:
Food & Beverage Production

Trainee

June 2004 - August 2004

2004. Arfan Est. for industrial electrical supplies

Amman, Jordan

June 2004 - August 2004

-Control panels / PLC panels assembly.
-Control panels maintenance.

Company industry:
Industrial Engineering & Automation
Job role:
Engineering

Education

Balqa Applied University – Faculty of Engineering Technology

January 2008

January 2008

Bachelor's degree, Mechatronics Engineering

Jordan

GPA (point): 2 out of 4

GPA (point): 2 out of 4

Wadi Seer Training Center

June 2005

June 2005

Diploma, Industrial Electronics

Jordan

Wadi

January 2003

January 2003

High school or equivalent, and Robotics, Electrical Machines

Jordan

courses: Drive Systems (

Skills

Operations Management

Expert

Logistics

Expert

CNC Machines

Expert

Control System Design

Expert

Maintenance Services

Expert

C++

Beginner

OPERATIONS MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

MICROSOFT TEAMS

Intermediate

STREAMLINING

Intermediate

MICROSOFT OFFICE

Intermediate

STRATEGY EXECUTION

Intermediate

ANALYTICS

Intermediate

CUSTOMER SERVICE

Intermediate

ENGINEERING ANALYSIS

Intermediate

PROCESS IMPROVEMENT

Intermediate

ARABIC

Expert

ASSEMBLY LANGUAGE

Beginner

AUTOCAD

Beginner

AUTOMATION

Expert

CNC

Expert

COREL DRAW

Beginner

EDITING

Beginner

ENGLISH

Expert

GRAPHIC DESIGN

Beginner

CNC & Laser Systems

Expert

Industrial Automation.

Expert

ERP familiarity

Intermediate

Vendor Management

Expert

Business Development

Expert

Operations Management

Expert

Logistics

Expert

CNC Machines

Expert

Control System Design

Expert

Maintenance Services

Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
ICDL
Life Skills (Communication Skills)
CISCO CCNA
Certified Supply Chain Professional CSCP