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Hamzeh Alhanouti, Operations Manager

Hamzeh Alhanouti

Operations Manager·Jordan Automation (JOCAM)

Jordan

Bachelor's degree, Mechatronics Engineering

Work experience

Total years of experience: 17 years, 11 months

Operations Manager

August 2014 - Present

Jordan Automation (JOCAM)

Amman, Jordan

August 2014 - Present

• Resolved customer issues quickly and professionally
while maintaining high customer satisfaction ratings.
• Managed the daily operations of multiple departments
to maximize efficiency (Sales, Procurement, Warehouse
and maintenance).

Company industry:
Industrial Engineering & Automation
Job role:
Manufacturing

Sales Manager

June 2012 - July 2014

Jordan Automation (JOCAM)

Amman, Jordan

June 2012 - July 2014

• Managed customer accounts and customer
relationships.
• Established relationships with key customers, providing
personalized service and support.
• Analyzed sales data to identify trends and make
recommendations for improvement.

Company industry:
Industrial Engineering & Automation
Job role:
Manufacturing

Technical Support Engineer

January 2009 - May 2012

Jordan Automation (JOCAM)

Amman, Jordan

January 2009 - May 2012

• Resolved escalated customer complaints quickly and
effectively using excellent communication skills.
• Provided technical support to customers via telephone,
email and onsite troubleshooting hardware and
software issues.
• Responded to user inquiries in a timely and professional
manner.
• Provided installation and training for customers on new
machines or equipment.

Company industry:
Industrial Engineering & Automation
Job role:
Manufacturing

Maintenance Supervisor | Professionals Manufacture for Chocolate

October 2008 - December 2008

Amman

Amman, Jordan

October 2008 - December 2008

• Communicated with management to improve building
needs and upkeep with equipment upgrades and
performance.
• Diagnosed mechanical problems and determined most
cost-effective solutions for repair or replacement of
parts.
• Scheduled and supervised the work of maintenance
personnel.

Company industry:
Food & Beverage Production

Trainee

June 2004 - August 2004

2004. Arfan Est. for industrial electrical supplies

Amman, Jordan

June 2004 - August 2004

-Control panels / PLC panels assembly.
-Control panels maintenance.

Company industry:
Industrial Engineering & Automation
Job role:
Engineering

Education

Balqa Applied University – Faculty of Engineering Technology

January 2008

January 2008

Bachelor's degree, Mechatronics Engineering

Jordan

GPA (point): 2 out of 4

GPA (point): 2 out of 4

Wadi Seer Training Center

June 2005

June 2005

Diploma, Industrial Electronics

Jordan

Wadi

January 2003

January 2003

High school or equivalent, and Robotics, Electrical Machines

Jordan

courses: Drive Systems (

Skills

Operations Management
Expert
Operations Management
Expert
Logistics
Expert
Logistics
Expert
CNC Machines
Expert
CNC Machines
Expert
Control System Design
Expert
Control System Design
Expert
Maintenance Services
Expert
Maintenance Services
Expert
C++
Beginner
C++
Beginner
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
STRATEGY EXECUTION
Intermediate
STRATEGY EXECUTION
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENGINEERING ANALYSIS
Intermediate
ENGINEERING ANALYSIS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
ARABIC
Expert
ARABIC
Expert
ASSEMBLY LANGUAGE
Beginner
ASSEMBLY LANGUAGE
Beginner
AUTOCAD
Beginner
AUTOCAD
Beginner
AUTOMATION
Expert
AUTOMATION
Expert
CNC
Expert
CNC
Expert
COREL DRAW
Beginner
COREL DRAW
Beginner
EDITING
Beginner
EDITING
Beginner
ENGLISH
Expert
ENGLISH
Expert
GRAPHIC DESIGN
Beginner
GRAPHIC DESIGN
Beginner
CNC & Laser Systems
Expert
CNC & Laser Systems
Expert
Industrial Automation.
Expert
Industrial Automation.
Expert
ERP familiarity
Intermediate
ERP familiarity
Intermediate
Vendor Management
Expert
Vendor Management
Expert
Business Development
Expert
Business Development
Expert
Operations Management
Expert
Operations Management
Expert
Logistics
Expert
Logistics
Expert
CNC Machines
Expert
CNC Machines
Expert
Control System Design
Expert
Control System Design
Expert
Maintenance Services
Expert
Maintenance Services
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
ICDL
Life Skills (Communication Skills)
CISCO CCNA
Certified Supply Chain Professional CSCP