hamzeh khamaiseh

• Lead the Bodyshop & Car Care business unit, managing multi-brand operations (Mercedes-Benz, Land Rover, Jaguar, Ford, Lincoln).
• Increased workshop utilization from 45-55% to 65-75% in one year by opening new insurance channels and expanding Car Care services (PPF, ceramic coating, tinting).
• Negotiated insurance company contracts for vehicles above 2 years old, creating a new revenue stream.
• Improved Customer Satisfaction Index (CSI) through process optimization, faster turnaround times, and stronger communication.
• Managed team performance, scheduling, and training to maintain OEM repair standards and safety compliance.
• Oversaw budgets, cost control, and KPI tracking to maximize profitability and efficiency.

Emirates Motor Company - Mercedes-Benz | Abu Dhabi, UAE | 2018 - 2022 • Supervised Bodyshop and Service operations, ensuring compliance with Mercedes-Benz quality and safety standards.
• Directed workflow across multiple repair bays, balancing technician assignments for maximum throughput.
• Supported CSI improvement initiatives and resolved escalated customer concerns.
• Coordinated with suppliers and the parts department for accurate inventory and timely part supply.

I do value Team work, professionalism, creativity and business ethics while believe that there is no place for Mediocrity in such competitive work place and ever-increasing customer expectations
and Managing all service, parts and customer care as well as
• Handle all the workshop report
• Taking care of ford reception
• Running the team to achieve the target
• Push the advisors to finalize their pending jobs
• Running the customer satisfaction reports
• Implement the work shop load along with customer promises time
• Control and solve the customer problem


Core Competencies
- Team player
- Motivates team members on a day-to-day basis.
- Building bridges of trust, respect and transparency between colleagues
- High integrity, very professional work ethics & fair treatment encouraging diversity for healthy work environment.

Main accountabilities as A Service Advisor are:
1. Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
2. Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
3. Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
4. Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
5. Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
6. Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
7. Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
8. Up sell new accessories, additional service and participate actively in service campaign.
9. Upgrade product knowledge through web based training.
10. Establish cordial relation with customers and workshop staff.
11. Testing the vehicle along with the customer when needed.

Main accountabilities as A Service Advisor are:
1. Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
2. Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
3. Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
4. Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
5. Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
6. Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
7. Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
8. Up sell new accessories, additional service and participate actively in service campaign.
9. Upgrade product knowledge through web based training.
10. Establish cordial relation with customers and workshop staff.
11. Testing the vehicle along with the customer when needed.

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.